[Hiring] Global Business Operations Manager @Siemens Healthineers

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Global Business Operations Manager is aligned to an assigned zone comprising multiple countries and serves as the primary business liaison between global Commercial Excellence and zone and country organizations. The role ensures coordinated adoption, governance, and execution of CRM-related processes, sales operating standards, data governance requirements, and commercial initiatives across the zone.

The GBOM partners with zone leaders and country-level roles to translate global standards into coordinated zone priorities and practical country execution, while ensuring common needs, local requirements, risks, and adoption barriers are represented in governance forums and transformation programs.

The role steers execution across the assigned zone by aligning country plans, consolidating priorities and performance insights, reinforcing clear ownership and consistent operating routines, and coordinating cross-country action and escalation to achieve zone and country business goals.

Key Responsibilities

• Zone Operating Model & Country Execution
  • Translate global CRM business standards into a coordinated zone operating model and clear country-level execution expectations.
  • Establish and maintain a zone governance cadence with zone and country stakeholders.
  • Align country execution plans to zone priorities and global standards.
  • Coordinate with zone leadership, country CRM support, Sales Operations, and Commercial Excellence teams.
• Zone Governance & Country Representation
  • Serve as the primary Commercial Excellence representative for an assigned zone.
  • Act as the key point of contact connecting global CRM and governance organizations with zone leaders.
  • Coordinate communication and deployment of global commercial policies.
  • Consolidate country feedback, adoption barriers, business risks, and local requirements.
• CRM & Process Adoption
  • Drive adoption of standardized sales processes and CRM practices.
  • Monitor adherence to opportunity management, customer engagement, forecasting, and funnel management standards.
  • Partner with zone commercial leadership and country sales leaders to address adoption gaps.
• CRM Data Quality & Pipeline Discipline
  • Monitor completeness, accuracy, timeliness, and consistency of key CRM data fields.
  • Partner with zone and country teams to resolve CRM data quality issues.
  • Reinforce standards for account ownership, territory alignment, and opportunity stage progression.
  • Coordinate zone and country action plans to improve pipeline hygiene.
• Business Requirements Management
  • Collect, consolidate, and document zone-wide and country-specific business requirements.
  • Assess alignment among country needs, zone priorities, and global standards.
  • Coordinate zone-level prioritization and escalation of enhancement requests.
• Exception & Change Control Management
  • Manage intake, triage, and documentation of country exception requests.
  • Assess business impact and compliance considerations before escalating exceptions.
  • Maintain traceability of approved deviations.
• Zone & Country Readiness and Change Management
  • Coordinate rollout of CRM capabilities and business process changes.
  • Work with zone and country stakeholders to coordinate training and communication activities.
  • Monitor readiness across the zone and identify country-level gaps.
  • Confirm country readiness against defined launch criteria.
• Performance Monitoring
  • Track adoption and governance metrics at both zone and country levels.
  • Analyze CRM utilization and performance trends.
  • Coordinate remediation plans for markets with low adoption metrics.
  • Prepare consolidated zone scorecards and country-level management summaries.
• Stakeholder Engagement
  • Build strong relationships across zone leadership and country teams.
  • Facilitate structured feedback loops among global, zone, and country teams.
  • Bring zone and country stakeholders together around shared priorities.

Success Metrics

• CRM Adoption
• Opportunity management compliance
• CRM utilization rates
• Forecast quality improvements
• CRM data quality and pipeline hygiene performance
• User adoption metrics
• Governance
• Policy compliance rates
• Country audit findings
• Process standardization adoption
• Reduction in approved local deviations and governance exceptions over time
• Stakeholder Support
• Country satisfaction scores
• Timely resolution of escalations
• Deployment success of global initiatives
• Established zone governance cadence with coordinated country action plans
• Transformation
• Rollout readiness achievement
• Change adoption effectiveness
• Execution of country transformation plans

Qualifications

• Bachelor's degree in Business, Commercial Operations, Marketing, Information Systems, or related field.
• 3–7 years of experience in:
  • Sales Operations
  • Commercial Excellence
  • CRM administration or support

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time