[Hiring] General Manager @Silvervine Software

Role Description

The General Manager (GM) will oversee the executive leadership team, set the business unit’s strategic direction, and serve as the primary point of accountability to Vencora, the company’s corporate owner. This role requires a leader who understands the regulatory, competitive, and technological dynamics of the insurance software landscape, and who can drive product innovation, client growth, and operational excellence at scale.

Key Responsibilities

• Strategic Leadership
  • Define and drive the business unit’s long-term vision and strategy across core product/service areas, e.g., platform, APIs, AI/ML, cloud services.
  • Anticipate shifts in relevant regulatory frameworks, competitive dynamics, and client needs.
  • Set and communicate annual and multi-year strategic priorities in partnership with Vencora.
  • Evaluate and pursue growth opportunities, including new market segments, partnerships, and potential M&A.
• Go-to-Market Strategy & External Brand Leadership
  • Own the complete go-to-market strategy, encompassing product, customer support, professional services, sales and marketing, and external brand messaging.
  • Create and maintain a compelling market presence with existing customers, potential new customers, and strategic industry partners through thought leadership, speaking engagements, and consistent executive visibility.
  • Define Silvervine’s competitive positioning and unique value proposition in the market.
• Talent Acquisition, Retention & Engagement Strategy
  • Champion an integrated talent strategy that attracts, develops, engages, and retains exceptional talent.
  • Foster a high-performance, values-driven culture by investing in leadership development.
  • Inspire and align the organization around the business unit’s vision and strategy.
• Executive Team & Organizational Leadership
  • Lead, mentor, and hold accountable the executive leadership team.
  • Foster a culture of innovation, accountability, security, and client trust across the organization.
  • Ensure strong succession planning and leadership bench strength.
• Financial & Operational Oversight
  • Own overall P&L responsibility, ensuring the business unit meets revenue, margin, and profitability targets.
  • Oversee budgeting, financial planning, and capital allocation decisions.
  • Ensure robust financial controls and reporting to Vencora and other stakeholders.
  • Drive operational efficiency and effectiveness across all areas of the business.
• Product, Technology & Client Strategy
  • Guide the strategic direction of the product, services, and technology roadmaps.
  • Ensure the platform remains secure, scalable, and compliant with applicable regulatory and data security standards.
  • Drive future capability building in product and service offerings through AI/ML integration.
  • Champion client success and retention, particularly among key segments.
  • Oversee major client, partner, and vendor relationships.
• Governance & Stakeholder Management
  • Serve as the primary liaison to Vencora, providing regular, transparent reporting on performance, risk, strategy.
  • Ensure compliance with applicable regulations, data privacy laws, and fiduciary obligations.
  • Build and maintain relationships with regulators, industry bodies, investors, and strategic partners.
  • Represent Silvervine publicly with media, industry associations, and the broader community.

Qualifications

• Post Secondary degree in business, Finance, Computer Science, or a related field (MBA or advanced degree an asset).
• 10+ years of progressive leadership experience, including 5+ years in a senior executive and/or C-suite role.
• Experience in Fintech, insurance software or B2B industry.
• Proven track record of driving revenue growth, profitability, and operational scale.
• Strong understanding of the relevant regulatory environment.
• Demonstrated experience overseeing and developing an executive leadership team.
• Excellent communication and relationship-building skills with corporate ownership, clients, and regulators.

Key Competencies

• Strategic and technology-forward business acumen.
• Regulatory and risk awareness specific to Insurance and Financial Services Software in North America.
• Decisive, data-driven decision-making.
• Strong executive presence and stakeholder management with corporate ownership.
• Financial and operational rigor.
• Talent development and executive team leadership.
• Client-centric mindset with a focus on trust and security.
• Adaptability in a fast-evolving industry and regulatory landscape.
• Ability to motivate and inspire teams to action.

Compensation & Benefits

• Competitive base salary, commensurate with experience.
• Performance-based annual bonus and equity structure.
• Comprehensive health, dental, and vision benefits.