[Hiring] General Liability Manager @Reserv

Role Description

As a Claims Manager at Reserv, you will be responsible for managing Team Leads and/or individual contributors while being accountable for the results of General Liability claim outcomes. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing teams you will manage will service several clients as part of our General Liability Group. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of General Liability claims, ideally with experience handling and/or managing multiple claim types.

Qualifications

• Highly motivated and growth-oriented
• Subject matter expert with deep technical and subject matter experience in general liability claims including coverage and litigation management
• Tech-oriented with proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader who exercises empathy and patience
• Sense of urgency at all times
• Challenges existing assumptions and leverages technology and team talents
• Desires to know the whole story for informed decision-making
• Problem solver with the ability to focus on the big picture
• Anti-status quo, taking action to improve processes
• Comfortable with proper communications throughout the claims process
• Possesses a sense of humor

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus, as is a JD
• 10+ years of General Liability claim experience
• 5+ years management experience with preference for managing in a remote environment
• Experience leading other leaders (team leads or supervisors with direct reports)
• Comfortable with technology and evolving claims systems and processes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment