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General Liability Claims Director
@Reserv
[Hiring] General Liability Claims Director @Reserv
Apr 01, 2025 - Reserv is hiring a remote General Liability Claims Director. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
As a Claims Director at Reserv, you will be responsible for a team of Claims Professionals overseeing Commercial General Liability and Cyber claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in General Liability and Cyber claims. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs.
- Manage a unit of General Liability and Cyber claims professionals at the management and desk level.
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery.
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement.
- Align team with client and customer expectations of the claims process.
- Serve as a resource for escalated claims.
- Responsible for accuracy and adequacy of all aspects of claim reserving.
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements.
- Foster a positive work environment, promote teamwork, and encourage professional growth and development.
- Execute on performance management; attract, hire, retain and provide high level of training.
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues.
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives.
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation.
Qualifications
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus.
- 10+ years in insurance claims management experience in Commercial General Liability.
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Minimum of 5 years of experience concentrated in commercial claims, ideally with:
- Third-party bodily injury, including catastrophic losses.
- New York Labor Law.
- Litigation experience.
- Cyber.
- 5+ years management experience with preference for experience managing in a remote environment.
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
- Demonstrated commitment to quality, accuracy, and attention to detail.
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Requirements
- Highly motivated and growth-oriented.
- Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation.
- Experienced in reviewing and analyzing contracts.
- Tech-oriented with proven results leveraging technology and analytics.
- Passionate claims professional who cares about their team, the customer, and their experience.
- Empathetic leader who exercises empathy and patience.
- Creative problem solver who challenges existing assumptions.
- Curious and decisive, wanting to know the whole story.
- Anti-status quo, taking action to improve processes.
- Communicative and comfortable with phone communications throughout the claims process.
- Possesses a sense of humor.
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental.
- 401(k) retirement plan with employer matching.
- Competitive PTO policy.
- Generous family leave policy.
- Work from anywhere to facilitate work-life balance.
- Apple laptop, large second monitor, and other quality-of-life equipment.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
