[Hiring] Fraud Operations Specialist @Pliant

Role Description

As we expand across Europe and prepare for the US launch, we’re building a new Fraud Operations Team and looking for a Fraud Operations Specialist (m/f/d) to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

What You’ll Do

• Transaction Monitoring & Alert Handling:
  • Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
  • Validate and triage alerts independently, escalate where needed, and follow internal playbooks.
  • Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.
• Incident Support & Root Cause Analysis:
  • Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
  • Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.
• Data-Driven Insights:
  • Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
  • Support in identifying emerging fraud trends or vulnerabilities in payment flows.
• Cross-Team Collaboration:
  • Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
  • Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
  • Contribute ideas for process automation and fraud model enhancements.

Qualifications

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations.

Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence.
• Attractive remuneration and benefits package.
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
• Opportunity to develop your talent in a dynamic team with ambitious goals.
• Flexibility and possibility to work remotely.
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues.