[Hiring] Fraud Investigator II @Rover.com

Role Description

Rover’s Account Safety Team is responsible for protecting Rover's reputation by investigating, mitigating, and monitoring fraud trends while protecting our customer and business from fraudulent financial losses. You’ll be investigating potential fraud in high volume queues that train our automated detection and drive scalable proactive detection on our platform. The output of your work solidifies our Trust and Safety infrastructure and makes our platform safer for pet parents and sitters alike.

Your Responsibilities

• Proactive detection and investigation: Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings to mitigate immediate and long-term impact.
• Fraud mitigation: Analyze patterns of fraudulent transactions and abusive conduct in a timely manner to protect platform integrity.
• Financial recovery: Proficiently dispute chargebacks, gathering compelling evidence to minimize financial loss and maximize recovery.
• Identity & Authentication: Analyze identity verification and background checks to ensure user authenticity and platform safety.
• Incident management: Triage and resolve account safety-related incidents, including flagged content, harassment, & Terms of Service violations.
• Account actions: Manage and action appeal requests for deactivated accounts with impartiality and autonomy.
• Subject matter expert: On all things fraud and identity verification, working cross-functionally with other operations partners on enterprise-wide initiatives as needed.

Qualifications

• 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services
• Must be available to work a regular schedule including some holidays, and at least one weekend day per week
• High school diploma or equivalent

Nice to Have

• Bachelor’s Degree in a related field
• Used Rover as an owner or a sitter
• 2+ years in a customer-facing support role
• Experience writing SQL queries
• CFE Certification
• 1+ years of experience in Content Moderation
• Two-sided marketplace experience
• Understanding of payments process, cybercrime, and fraud techniques

Benefits

• Competitive compensation
• 401k match
• Long-term incentive plan with a company performance-based cash payout
• 4 weeks of PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Pet benefits, including $1000 toward adopting your first dog or cat
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly
• Regular team activities performed in-person and virtually

Compensation

In Washington State outside of the greater Seattle area the first-year hourly range is $22.96-$26.41. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees. The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.

Equal Opportunity Employer

Rover is an equal opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.

Accommodation

We are committed to working with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.