[Hiring] Franchise Business Manager @Papa Johns

Role Description

The Franchise Business Manager works cross-functionally with marketing, training, and R&D/SCM to assist the international franchisees in designated regions (UK). Develops a good working relationship with each franchisee and works shoulder-to-shoulder with their organization to build sales, customer satisfaction, market share, and profitability. Strengthens and protects the company’s brand and communicates the company’s culture and core values.

Provides assistance in:

• Sales growth
• New store development
• Inventory and quality control
• Store and market productivity and profitability
• Site selection
• Construction
• Equipment installation
• Store team member training
• Marketing

Qualifications

• Experience in franchise management or related field
• Strong interpersonal and communication skills
• Ability to analyze financial data
• Proven track record of improving customer satisfaction

Requirements

• Support the Business Director in increasing the market share and sales of assigned units/markets
• Assist each franchisee to continuously improve customer satisfaction
• Track and analyze monthly P&Ls of all new franchisees for the first 12 months of operation
• Provide insights into how optimum profits are attained
• Work with Finance to complete a financial review no later than 120 days after the franchisee begins business
• Discuss cash flow and break-even sales as they relate to the overall financial health of the franchisee
• Evaluate the need for investment to maintain and improve customer satisfaction, market share, and profitability
• Support the introduction of new products, procedures, equipment, and any other corporate and regional programs
• Attend franchise business meetings as needed
• Support the necessary pre-opening preparations to ensure a smooth and efficient unit opening
• Assist and support the training of new franchisees
• Work with Quality Control Centers to provide quality products
• Ensure the stores are inspected and in compliance with the company’s standards
• Support the Business Director in reviewing and approving sites of new stores

Benefits

• Opportunity for career advancement
• Dynamic work environment
• Engagement with a well-known brand