[Hiring] Field Technician @ZMC-US MA ZOLL Medical Corporation
Mar 27, 2025 - ZMC-US MA ZOLL Medical Corporation is hiring a remote Field Technician. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.
- Direct involvement with staffing of department
- Product support on-site, via telephone and through field technicians
- Assist customer with application of equipment
- Escalates customer related issues to Service Manager and CQA Account Manager
- Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
- Performs on-site PMs
- Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency
- Potential for deployments to other customers in region at the direction of the manager
- Able to maintain customer specific information related to service activity
- Monthly reporting of department metrics for on-site coverage and PM performance
- Provide software upgrades as requested
- Special Projects as assigned
Qualifications
- Technical Degree (2 year minimum) or equivalent work experience required
- Prior work experience interfacing with external customers preferred
- Valid driver’s license required
- Credit card in good standing for expenses related to travel required
Requirements
- Excellent verbal & written communication skills
- Ability to meet objectives
- Ability to work independently
- Organizational skills
- Experience with computers and Microsoft Office
Travel Requirements
- Up to 90% travel required depending on the role
Company Description
ZOLL Medical Corporation develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.
- Operates in more than 140 countries around the world
- Employees are inspired by a commitment to make a difference in patients' lives
- Culture values innovation, self-motivation, and an entrepreneurial spirit
- Equal Opportunity Employer M/F/D/V
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
