[Hiring] Field Technical Support Engineer @Formlabs

Role Description

As the dedicated Field Technical Support Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer's on-site experience:

• Installation & Customer Training (On-Site)
  • Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
  • User Training: Conduct structured on-site training sessions for new and existing customers.
  • Demonstrations: Perform live product demos to inspire confidence in the technology.
• Break-Fix & Maintenance (On-Site)
  • Rapid Response: Act as a deployable resource for customers facing downtime.
  • Preventative Maintenance: Manage a schedule of annual maintenance visits.
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues.
• Logistics & Reporting
  • Visit Volume: Execute a high volume of activity.
  • Travel Management: Independently manage a complex travel schedule.
  • Documentation: Maintain meticulous records of installations, training sessions, and repairs in Salesforce.

Qualifications

• Based in Frankfurt/Berlin/Munich (highly preferred due to hub connectivity).
• Energized by travel and willing to be on the road 80%+ of the time.
• Strong technical background (electromechanical/hardware).
• Soft skills required to teach others how to use technology.
• Fluency in German and English (both C1).
• Valid driver’s license is required.

Requirements

• Fluency in French (bonus skill).
• Passion for 3D printing and emerging technologies (bonus skill).
• Experience in rapidly-growing startup environments (bonus skill).

Benefits

• Shares in the company (we're a double unicorn company!).
• Free mental health & well-being sessions with an external partner.
• Learning and development budget.
• Free 3D prints.
• Urban Sports Club discount.
• Supplementary, opt-in German pension scheme.
• Fun team events.