[Hiring] Field Support Technician @Johnson Controls

Role Description

Field Support Technician Employees engage in On Site Technical Assistance, Customer Support and the Remote Programming of Fire Alarm Systems.

• Coordination and Travel to Local Offices to assist with Customer Sites experiencing difficulties
• Remote Support Teams Channel Q & A
• Contacting Local Offices to get the files needed to build a complete Simplex Fire Alarm System Program
• Work with the Design Team to get the .csv files and the latest submitted and approved drawings to build a complete Simplex Fire Alarm System Program
• Read and interpret construction documents, including drawings, specifications, and contracts
• Interpret and apply applicable NFPA standards to build a complete Fire Alarm System Program based on the building type, construction type, hazard classification, and architectural features
• Work closely with the district contracting teams to understand the contract with the customer, the scheduling of the program process, and the delivery needs of the installation crew
• Work with the Remote Programming Team in a Microsoft Teams Virtual Environment to share standard processes
• Attend weekly Microsoft Teams meetings to discuss backlog and urgent projects
• Upload completed projects to SharePoint and send those links to Local Offices to be downloaded to the Fire Alarm Panel
• Be available when the program will be uploaded to help the Local Technician with any programming related issues
• Promote the Team and develop working relationships with the Local Offices

Qualifications

• An Experienced Simplex Fire Alarm System Technician/Programmer
• Motivated, self-starter who has the ability to work from home
• Potential travel 50% of the time

Requirements

• Minimum Experience: 10+ years Simplex Fire Alarm Technician/Programming Experience
• Proficient in MS Office, Excel, and Simplex programmers
• NICET Level III certification is preferred
• Proficient in interpreting and applying applicable NFPA standards, and in reading and interpreting construction documents

Benefits

• HIRING HOURLY RANGE: $36-50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data)
• This position includes a competitive benefits package
• The posted salary range reflects the target compensation for this role
• Exceptional candidates may bring unique skills and experiences that exceed the typical profile