[Hiring] Field Service Technician @Wärtsilä

Role Description

Provides technical field services to ensure the proper functioning and maintenance of equipment, ensuring high-quality workmanship and customer satisfaction. This role is remote-based in Puerto Rico.

Key Accountabilities

• Executes field service activities, including installation, maintenance, repair, and troubleshooting of equipment in accordance with maintenance and service agreements and technical specifications.
• Diagnoses and troubleshoots equipment issues, providing timely and effective solutions to ensure minimal downtime.
• Follows established safety protocols and company guidelines to ensure a safe working environment.
• Interacts with customers to understand their service needs and provides solutions that meet their expectations.
• Maintains accurate records of service activities, parts used, and time spent on each job to ensure traceability and compliance.
• Collaborates with the service team and other teams to share knowledge and improve service delivery.
• Participates in continuous learning and training to stay updated with the latest technologies and service techniques.

Qualifications

• Has basic knowledge and skills required for the job.
• Operational and practical knowledge of tools and processes used to execute activities relevant to the job.

Requirements

• Identifies recurring problems and recommends solutions.
• Resolves routine problems following established procedures and processes; escalates all other problems.
• Contributes as a team member providing assistance to others.
• Deals promptly with stakeholder/customer enquiries in accordance with set procedures.
• Escalates non-routine issues to the appropriate person/level.
• Delivers internal/external stakeholder/customer-focused services and tasks in line with established instructions.
• Accountable for quality and accuracy of own output.

Travel Requirements

• This position requires a high level of travel (approximately 60%), including domestic and international assignments, both onshore and offshore.

Additional Information

• As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in the US.
• Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1).
• Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
• At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
• Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
• Last application date: 09/11/2026