[Hiring] Field Service Technician @IGT, a Nevada Corporation

Role Description

Keep customer equipment running. Solve technical problems. Make every service visit count.

IGT is seeking a Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. In this customer-facing role, you’ll:

• Troubleshoot equipment issues, resolve problems, and identify root causes.
• Serve as a point of contact for customers on technical and service matters.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Help plan daily work for site installations, maintenance, and customer support.
• Perform preventive maintenance and site surveys for new orders.
• Track parts used at customer locations and maintain accurate inventory records.
• Complete service reports and required paperwork on time.
• Support fellow technicians and internal teams when needed.

Qualifications

• High school diploma or GED; vocational, technical, or business school training is preferred.
• 2–5 years of technician experience in a customer-facing role; industry experience is preferred.
• Experience troubleshooting hardware, software, product platforms, and networking solutions.
• Proficiency with Microsoft Office, particularly Word and Excel.
• The ability to follow company procedures, communicate clearly with customers, and document your work accurately.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.

Requirements

• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators.
• Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Benefits

• Base pay is one component of IGT’s total rewards program.
• Depending on the role, employees may be eligible for bonus or commission opportunities.
• IGT offers a comprehensive benefits package, which may include:
• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Other wellness programs, subject to eligibility requirements.

Company Description

IGT is the global leader in gaming. For more information, please visit www.igt.com .