[Hiring] Field Service Technician @Sungrow Europe - Welcome traveler!

Role Description

Welcome to your new role, as our next Field Service Technician (FST)! This role is centered in the (North)Eastern realm of Germany, so you would be Home-Office based!

• Interface between our customers and Sungrow
• Take ownership of dispatched customer issues
• Provide service and customer support during field visits or dispatches
• Run diagnosis on errors or technical problems
• Deliver support and contribute service solutions for our customers
• Perform all on-site installation, repair, maintenance, and test tasks as well as upgrades or rework activities
• Support the Project Management during commissioning and site acceptance services
• Follow operational procedures, processes, and practices as defined, documented, and consistently applied
• Follow the applicable health and safety instructions and regulations
• Ensure up-to-date documentation, work instructions, and processes for existing and coming service contracts and agreements

As you can see, many different tasks and aspects await, you won’t get bored!

Qualifications

• Training as an electrical technician, master electrician (Elektrotechnikermeister HWK), or electrician with relevant professional experience
• Experience with medium-voltage switchgear, string inverters, central inverters
• Experience with configuring network interfaces and communication protocols
• Fluent in German at a minimum C1 level; English proficiency is also preferred
• Willing to work on call duty
• Experience with Battery Storage solutions is beneficial
• Experience dealing with customers in critical situations
• Willingness to travel to the Northern sites in Germany
• Driving license is extremely important to the job

Benefits

• We are a green tech company with young creative minds
• We are fighting every day to make our mission happen – Clean Power for All!
• With 870+GW of clean power presently installed worldwide, we are on the road to success!

Company Description

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems.