[Hiring] Senior Revenue Operations Manager @Integrity Next GmbH

Role Description

We are looking for a Senior Revenue Operations Manager (m/f/d) to help shape and scale the operational foundation of our revenue organization as IntegrityNext continues to grow internationally. You will work across Sales, Customer Success, Deal Desk, and adjacent teams to create clear ownership, reliable processes, and effective management cadences across pipeline management, forecasting, renewals, expansion, and customer operations.

You will also guide the Deal Desk Manager, setting priorities and standards while supporting complex commercial topics and ensuring that Deal Desk is well integrated into our wider revenue operating model. This is a senior, hands-on role for someone who enjoys bringing structure to complex topics, improving how teams work together, and turning operational insights into measurable improvements.

• Build & scale our revenue operating model
• Design and continuously improve commercial processes, ownership models, decision rights, and handovers across Sales, Customer Success, Deal Desk, and adjacent teams
• Establish clear governance, escalation paths, and service levels for critical revenue processes
• Own the operational RevOps roadmap, request intake, and prioritization together with the Director of Revenue Operations
• Build scalable documentation, playbooks, controls, and change-management practices that support consistent execution
• Run pipeline & forecasting processes
• Own the opportunity lifecycle, sales-stage design, data requirements, and operational handovers from lead qualification through Closed Won
• Improve pipeline management through clear expectations, data quality, inspection routines, and deal-review processes
• Run forecasting across New Business, Renewals, and Expansions, including methodology, submissions, consolidation, and recurring cadences
• Partner with Sales and Customer Success leadership to identify risks, gaps, and required actions
• Work closely with Revenue Strategy & Operations on forecast accuracy and scenario analysis
• Scale Customer Success & commercial operations
• Own the operational renewal and expansion lifecycle, including ownership, timelines, milestones, and portfolio management
• Improve Sales-to-CS handovers, onboarding governance, and frameworks for adoption, customer health, value realization, and risk
• Establish scalable processes for retention, churn, downsell, and expansion management
• Improve customer whitespace identification and the activation of upsell opportunities
• Guide & integrate Deal Desk
• Guide the Deal Desk Manager by setting clear priorities, objectives, and ways of working
• Provide coaching and support on complex commercial topics and escalations
• Ensure pricing guardrails, approval processes, and quote-to-book workflows support both commercial speed and appropriate governance
• Integrate Deal Desk into wider revenue processes and cross-functional ways of working
• Partner across strategy, systems & teams
• Work closely with Revenue Strategy & Operations on GTM planning, business performance insights, quotas, incentives, and operational priorities
• Partner with the CRM, Tools & Integrations Lead to translate business needs into scalable workflows, automation, integrations, and system controls
• Provide leadership with clear operational insights, risks, recommendations, and progress updates
• Identify opportunities to use automation and AI to reduce manual work, improve data quality, and make processes more scalable

Qualifications

• 7+ years of relevant experience in Revenue Operations, Sales Operations, Customer Operations, or a comparable commercial operations role within B2B SaaS or technology
• Experience designing, implementing, and scaling processes across pipeline management, forecasting, renewals, and the customer lifecycle
• Experience guiding people, functions, or complex cross-functional initiatives and creating clarity around priorities and ownership
• Experience working closely with Deal Desk, Finance, and Legal on commercial governance and quote-to-cash processes
• Experience in an international scale-up or another fast-growing, evolving environment

Requirements

• Good understanding of B2B SaaS revenue models, sales processes, forecasting, recurring revenue, renewals, expansion, and customer economics
• Hands-on Salesforce experience and the ability to translate operational requirements into clear workflow, system, and reporting needs
• Analytical skills and the ability to turn pipeline, forecast, and customer data into practical improvements
• Experience with process design, operating-model development, project management, and organizational change
• Interest in using automation and AI to improve productivity, scalability, and decision-making

Benefits

• 30 days of paid vacation to give you enough time to recharge
• EGYM Wellpass membership to support your health and well-being
• Flexible working models that help you balance your professional and personal life
• Work from inspiring office spaces in the heart of Munich
• Enjoy the flexibility to work remotely from home or anywhere within Germany
• Combine in-person collaboration with the freedom of flexible working
• Join a professional, welcoming, and highly motivated team
• Collaborate at eye level in a culture built on openness, trust, and honest feedback
• Benefit from short decision-making paths and plenty of room to make an impact
• Bring your ideas and help shape how we work
• Take ownership and responsibility for your topics from day one

Application process

• First Interview: People & Culture – A 30-minute remote conversation to get to know each other, discuss your experience and answer your first questions
• Second Interview: Hiring Manager – A 45-minute remote interview to explore the role, expectations, and your relevant experience in more detail
• Role-Specific Deep Dive – A focused conversation to explore your experience and approach in more detail, potentially together with key stakeholders or around selected operational and commercial topics
• Team Interview – A final conversation with future team members to get to know each other and explore how we would work together