[Hiring] Field Property Claims Adjuster III @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The ideal candidate location for this role is Maryland, Pennsylvania, New Jersey, New York, or Virginia. This position is designated to provide critical support to the Field Property Claims Team. The role requires a high level of flexibility, with travel expectations of up to 80% depending on business needs. The individual will be deployed to assist in maintaining operational continuity, ensuring service quality, and supporting team performance across various regions. Assignments may vary in duration and location, and the ability to quickly adapt to new environments and team dynamics is essential.

Qualifications

• 5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Strong customer service competency
• Strong written & verbal communication skills

Requirements

• Deployments may require multiple-day stays depending on business needs.
• CAT duty is required for this position.

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off and more

Job Description

Key Responsibilities:

• Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complex and catastrophic losses.
• Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
• Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines.
• Adheres to high standards of professional conduct while delivering outstanding service.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Able to act for the Claims Manager.
• Mentors and provides leadership to less experienced claims associates.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• May perform other responsibilities as assigned.

Reporting Relationships

• Reports to Claims Manager.
• Individual contributor role.

Typical Skills and Experiences

• Undergraduate studies in business administration or related field preferred and/or validated experience.
• Successful completion of required claims certification schools/courses.
• Five years of experience handling property claims, insurance processing or field claims adjusting.
• General knowledge of insurance theory and practices, and contracts and their application.
• Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service.
• Analytical and problem-solving skills necessary to make decisions and resolve issues.
• Ability to establish repair requirements and cost estimates for property losses.
• Command of written and verbal communication skills.
• Ability to efficiently operate a personal computer and related claims and business software.
• Able to provide leadership to less experienced claims associates.
• Must be able to safely access and inspect rooftops using a ladder.
• Must be prepared and capable of conducting physical inspections on rooftops.

Job Conditions

• Overtime Eligibility: Not Eligible (Exempt)
• Working Conditions: Normal office or field claims environment.
• Must be willing to work irregular hours and to travel with possible overnight requirements.
• Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.