[Hiring] Field Implementation Technician I @Toast

Role Description

This is a fully remote bilingual French implementation opportunity that will require extensive traveling within the Greater Toronto Area. A personal vehicle is required for this role for short notice onsite visits.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful. We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. At Toast, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business internationally.

Responsibilities

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.

Requirements

• The ideal candidate will have flexibility with hours and the ability to work early mornings and nights.
• While rare, weekend hours could also be required on an ad-hoc basis depending on customer needs.
• Bilingual in French is required.
• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve/troubleshoot in a timely manner.
• Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic, and professionalism during challenging situations.
• This role will require travel within your local area and could include up to 100% travel.

Additional Responsibilities

• Implementation (75%) - Be the on-site (or remote) point of contact for our customers, including working with Account Executives and conducting Site Surveys; completing the installation of hardware and networking equipment; training owners, managers, FOH & BOH teams on leveraging Toast.
• Internal best practices documentation and enablement (10%) - Document country-specific best practices and nuances, and train new FITs and regional contracting partners.
• Post Live Relationship Management (15%) - Ensure smooth transition into the post-onboarding phase, providing remote Go-live support and troubleshooting problems.

Nice to Haves

• Networking knowledge is a plus!
• 1-3 years of restaurant industry experience is highly desired.
• Located within the Greater Toronto Area.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs.
• Total rewards package includes cash compensation, equity, and benefits.
• Base salary range: $54,000 — $86,000 CAD.

Company Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

Toast is committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].