[Hiring] Field Service Technician @ZOLL Medical Corporation

Role Description

Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include working under limited supervision for non-routine situations and may be responsible for leading daily operations, training, delegating, and reviewing the work of lower-level employees. Problems are typically difficult and non-routine, but not complex.

Essential Functions

• Provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including:
• Serving as the key customer contact on technical and service-related problems to achieve required product/service performance standards and total customer satisfaction
• Diagnosing, troubleshooting, and resolving technical/service issues
• Instructing clients on the proper usage and operation of equipment
• Documenting and maintaining clients' service logs
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams
• Comply with all policies and standards.
• Any other job responsibilities as assigned by management and subject to modification.
• Up to 90% travel

Qualifications

• College or University degree
• Typically requires a minimum of 5+ years of related experience. Highly skilled in specialized area.

Knowledge, Skills and Abilities

• Bilingual English / French is a plus
• Advanced skill set within role.
• As a skilled specialist, completes tasks in resourceful and effective ways.

Travel Requirements

• 90%

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently

Compensation

The hourly rate for this position is: $75,000.00 to $85,000.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .

Application Process

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.