[Hiring] Field Claims Specialist II - Property Contents @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection.

The selected individual must reside in the respective territory:

• Territory: Northern California, with the possibility of overnight travel in the same state or another state in territory as needed (Up to 50% travel).
• Ideal Candidate Locations: Sacramento, CA area.
• Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the ideal candidate locations listed.

As a Property Contents, Field Claims Specialist, you'll assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss. You will meet with customers or their representatives to complete an inventory of damaged contents and conduct research to establish pricing for damaged contents. During the claim, you will work with vendors on cleaning, restoring, and replacing damaged contents.

Qualifications

• 5 years of insurance field/property claims handling or adjusting experience (large loss - preferred).
• Solid experience/proficiency with Xactimate.
• Solid experience writing own estimates and handling claims start to finish.
• Construction background/experience - Residential, Roofing, Remodeling, water mitigation, etc.
• Strong customer service competency.
• Strong written & verbal communication skills.

Requirements

• CAT duty is required for this position.

Benefits

• Medical, Dental, Vision.
• 401k with company match.
• Company-paid Pension plan.
• Paid time off and more.

Job Description

Key Responsibilities:

• Handles all assigned claims, promptly and effectively, with little to no direction and oversight.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance and applicable product/services, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Mentors less experienced claims associates and helps with training/presentations as assigned by claims management.
• May perform other responsibilities as assigned.

Reporting Relationships

• Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences

• Undergraduate degree or equivalent experience.
• State licensing where required. Successful completion of required/applicable claims certification training/classes.
• Three to five years related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

Knowledge, Abilities and Skills

• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, discussion and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service.
• Analytical and problem-solving skills necessary to make decisions and resolve issues.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and successfully resolve property claims.
• Organizational skills to appropriately prioritize work.
• Command of written and verbal communication skills.
• Ability to efficiently operate a personal computer and related claims and business software.

Job Conditions

• Overtime Eligibility: Not Eligible (Exempt).
• Normal office environment. May require ability to sit and operate phone and personal computer for extended periods of time.
• Must be willing to work irregular hours and to travel with possible overnight requirements.
• Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Credit/Background Check

Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Compensation

The national salary range for Field Claims Specialist II, Property Content: $62,500.00-$115,500.00. The expected starting salary range for Field Claims Specialist II, Property Content: $62,500.00 - $93,500.00.