[Hiring] Field and Technical Support @Watts Water Technologies

Role Description

This highly motivated individual, as part of the Field Service team, will be responsible for providing critical field & technical support to sales representatives and customers to ensure optimum product satisfaction. This position reports to the Field Service Manager and is remote.

• Serve as the subject matter expert (SME) for commercial boilers, providing technical support to customers, representatives, and service technicians regarding product performance, troubleshooting, and service-related issues.
• Visit customer sites to diagnose and resolve product and service concerns, including startup, tuning, and commissioning of linkage- and servo-controlled boilers.
• Participate in ongoing technical training and support the development and delivery of technical training programs for representatives and technicians.
• Develop, maintain, and update technical procedures, service bulletins, and preventative maintenance programs.
• Maintain spare parts inventories and recommended spare parts kits.
• Collaborate with Engineering to identify, develop, and implement new troubleshooting procedures and service requirements.
• Assume responsibility for other projects and duties as assigned by Field Service Manager or Company management.
• Responsibility directly tied to Watts Value Integrity, Accountability, Continuous Improvement, Transparency.

Travel Requirements: 60-70%

Qualifications

• 5+ years of field experience in commercial heating/domestic hot water.
• Knowledge of electrical/electronic controls and hardware.
• Knowledge of steam and gas-fired equipment.
• Strong communication, interpersonal and problem-solving skills.
• Self-starter with ownership mindset.
• Proficient in Microsoft Office products.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Requirements

• BA/BS degree preferred or equivalent experience.
• Contractor license preferred.

Benefits

• Competitive compensation based on your skills, qualifications and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.

Working Conditions

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office for meetings, trainings, or as otherwise required by Company management.

Physical Requirements

• Ability to stand for long periods of time.
• Ability to lift and carry up to 25 pounds.
• Ability to push and pull up to 25 pounds.
• Ability to physically move around in office and/or mechanical room environment.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.
• Ability to remain seated at a desk or workstation for extended periods.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

Pay Range

The expected salary range for this position is $30.45 - $35.30 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.