[Hiring] Fiat Operations Specialist @Bybit

Role Description

As a Fiat Operations Specialist, you will be responsible for driving the integration of local payment methods that allow users to deposit and withdraw BRL. You will collaborate closely with product, compliance, and tech teams to improve the fiat on&off-ramp experience for users. A key aspect of this role is working with the product team to identify opportunities to build the smooth user experience, ensuring that payment flows are intuitive, seamless, and aligned with customer and regulatory needs.

Key Responsibilities

• Own and manage BRL on/off-ramp channels end-to-end, ensuring availability, performance, and reliability.
• Serve as the primary point of contact for Brazilian banks and payment vendors, managing relationships, negotiations, and day-to-day communication.
• Lead and coordinate technical integrations with local banks and payment gateways.
• Ensure seamless user access to fiat products, minimizing friction in deposits and withdrawals.
• Monitor and manage the end-to-end operational process for fiat on&off-ramps.
• Identify emerging trends in user preferences and regulatory changes in Brazil.
• Work closely with Customer Support to resolve user issues related to deposits, withdrawals, and transaction status.
• Maintain strong relationships with banking partners and payment service providers.
• Ensure liquidity and operational stability of BRL fiat flows and payment channels.
• Use data and metrics to optimize payment integrations and enhance the overall user experience.
• Support fiat on/off-ramp operations for additional currencies (e.g., ARS and others).
• Monitor daily fiat operations, ensuring accurate processing and timely settlements.
• Coordinate card and payment infrastructure partners for Brazilian users.
• Maintain and improve operational controls (limits, reconciliation routines, cut-off times, monitoring alerts).
• Identify, investigate, and resolve operational incidents.
• Keep SOPs, runbooks, and operational documentation up to date.
• Collaborate cross-functionally with Product, Technology, Risk, and Compliance teams.
• Act as a key advocate for the user experience, ensuring payment-related touchpoints are intuitive and frictionless.

Qualifications

• 3+ years of experience in payment operations, banking, fintech in Brazil.
• Demonstrated experience in the payments or banking industry, with a strong understanding of the Brazilian financial ecosystem.
• Hands-on experience coordinating technical integrations with banks and payment providers.
• Familiarity with Brazilian financial regulations, anti-money laundering practices, KYC compliance, and payment industry standards.
• Strong project management skills, with the ability to lead multiple initiatives.
• Analytical thinker with a proactive approach to identifying issues.
• Excellent verbal and written communication skills.
• Fluency in both English and Portuguese is required; additional languages are a plus.

Benefits

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events.
• Global Collaboration: Be part of a diverse, international team.
• Career Advancement: Access opportunities for growth within a rapidly expanding global company.
• Internal Mobility: We offer internal job opportunities to help build your career path.