[Hiring] Escrow & Delinquency Coordinator @Emapta

Role Description

Champion Accuracy in Critical Property Transactions. Strong property communities depend on reliable account records, timely collections, and seamless ownership coordination. The Escrow & Delinquency Coordinator helps deliver these outcomes for a respected real estate management client, strengthening compliance, revenue protection, and stakeholder trust. This is a long-term global career with Emapta, designed for top 1% talent who value stability, growth, and a premium work-from-home experience ahead.

Qualifications

• 1-3 years of experience in collections, accounts receivable, property management, or a related field
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple accounts and deadlines simultaneously
• Professional, firm, and customer-focused approach to delinquency management
• Proficiency in Microsoft Office applications

Requirements

• Experience working with property management companies or homeowner associations
• Familiarity with delinquency letters, late fees, interest calculations, and ACH processing
• Knowledge of applicable collection laws and regulations
• Ability to work independently and collaboratively within a team

Responsibilities

• Monitor delinquent accounts and aging reports on a daily and monthly basis
• Communicate with attorneys regarding delinquent accounts, legal actions, and required documentation
• Coordinate with property managers regarding delinquency-related work and account status
• Send delinquency letters accurately and within established timelines
• Prepare and distribute outstanding and aging reports in accordance with established deadlines
• Process late fees and interest in accordance with governing documents and company policies
• Process ACH payments, update records in the system, and communicate account updates to homeowners
• Negotiate and coordinate payment plans when applicable
• Maintain accurate and detailed account notes for all delinquency activities
• Ensure the accuracy of homeowner names, property addresses, and account information within the system
• Seek clarification and ask questions regarding assigned work when needed
• Investigate and resolve account discrepancies efficiently
• Organize monthly delinquency processes and maintain an up-to-date calendar to meet deadlines
• Coordinate with internal departments to resolve complex or escalated delinquency issues
• Ensure compliance with applicable laws, regulations, and company policies
• Process ownership transfers and update homeowner records in the management system
• Review Grant Deeds and escrow closing documents to verify ownership changes
• Calculate and provide outstanding assessment balances, special assessments, collection balances, and other escrow-related information
• Coordinate with escrow officers, title companies, real estate agents, and homeowners regarding account status and ownership transfers
• Maintain accurate homeowner account information, including mailing addresses and contact details
• Monitor escrow requests and ensure timely completion through Homewisedocs
• Maintain organized electronic records and supporting documentation within Homewisedocs

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment