[Hiring] Epic System Analyst @OhioHealth

Role Description

The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications.

Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments.

Responsibilities And Duties

• System Analysis and Design:
  • Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
  • Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
  • Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
• Project Management:
  • Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.
  • Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology.
  • Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.
• Training and Documentation:
  • Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.
• Application Build Role:
  • Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
  • Maintain environment parity and adhere to change management and build naming conventions.
  • Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
  • Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
  • Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
  • Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
  • Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.
  • Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).
• Integration and Data Management:
  • Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
  • Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
  • Ensure data integrity and metric definitions are consistent across modules and stakeholders.
• Compliance & Risk:
  • Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
  • Embed privacy/security controls, including sensitive record handling and audit trails.
  • Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
• Application Training Role:
  • Support the design and delivery of role-based training aligned with operational workflows and organizational standards.
  • Support maintenance and updates to the CareConnect curriculum in partnership with training leadership.
  • Help ensure curriculum accuracy and consistency by following established build and validation processes.
  • Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts.
  • Support build, maintenance, and readiness activities for training environments under established standards.
  • Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates.
• Request/Incident Management:
  • Manage end-user training-related requests and incidents with professionalism and efficiency.
  • Support triage and resolution of requests within established service expectations, escalating as appropriate.
  • Document incidents and resolutions to support a comprehensive knowledge base.
  • Collaborate with IT and operational partners to identify trends and recommend preventative improvements.
  • Contribute to support process improvements to enhance service quality and user experience.

Qualifications

• Bachelor's Degree in computer science, Information Technology, Healthcare Administration, or a related field.
• Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).
• In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).

Requirements

• Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
• Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.
• Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience.
• Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe).

Benefits

• Day shift with scheduled weekly hours of 40.