[Hiring] Epic Senior Cadence Analyst @the Organization

Role Description

We are seeking an experienced Epic Cadence Optimization Analyst to serve as a trusted advisor and technical resource for healthcare organizations seeking to maximize the value of their Epic scheduling platform. This position focuses on Epic Cadence build, workflow optimization, system enhancements, issue resolution, and ongoing support of scheduling and patient access operations.

The ideal candidate will have extensive hands-on experience with Epic Cadence and related Patient Access applications, a passion for process improvement, and the ability to work directly with client stakeholders to deliver high-quality solutions that improve scheduling efficiency, provider access, operational performance, and the end-user experience.

Essential Responsibilities

• Epic Cadence Support & Optimization
  • Analyze, design, configure, test, and support Epic Cadence application build and enhancements.
  • Evaluate existing scheduling workflows and identify opportunities to improve provider access, appointment utilization, template management, and patient scheduling processes.
  • Serve as the lead analyst for Cadence-related issues, optimization initiatives, and enhancement requests.
  • Develop recommendations that align Epic functionality with patient access and scheduling best practices.
  • Partner with operational and technical stakeholders to implement workflow improvements and system enhancements.
  • Optimize provider templates, visit types, scheduling rules, decision trees, and access strategies to improve patient throughput and appointment availability.
• System Build, Testing & Change Management
  • Perform Epic build and configuration activities following established change control processes.
  • Create and maintain workflow documentation, build specifications, and decision documents.
  • Participate in integrated testing, user acceptance testing (UAT), upgrades, and implementation activities.
  • Troubleshoot application issues and coordinate resolutions with internal teams and Epic resources.
  • Manage support tickets and prioritize issue resolution to meet client expectations.
• Client Engagement & Consulting
  • Act as a subject matter expert for Epic Cadence and scheduling workflows.
  • Facilitate requirements gathering sessions and stakeholder meetings.
  • Communicate project status, recommendations, and system impacts to client leadership and operational teams.
  • Educate end users and leadership on Epic best practices and system functionality.
  • Support implementation, optimization, and continuous improvement initiatives.
  • Collaborate with scheduling leadership to improve patient access, reduce scheduling bottlenecks, and increase provider capacity utilization.

Qualifications

• Active Epic Cadence Administration Certification (verification required).
• Minimum 4 years of recent Epic Cadence experience.
• Hands-on Epic build, support, optimization, and enhancement experience.
• Strong understanding of patient scheduling and access workflows, including:
  • Provider template management
  • Appointment scheduling
  • Visit types
  • Decision trees
  • Resource scheduling
  • Access and capacity management
• Experience gathering business requirements and translating operational needs into Epic solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal skills with proven client-facing experience.
• Ability to work independently while managing multiple priorities and deliverables.
• Ability to travel approximately 25% (typically one week per month, based on client needs).

Nice to Have Qualifications

• Epic Prelude Administration Certification
• Epic Referral Administration Certification
• Epic MyChart Administration Certification
• Epic implementation and optimization experience
• Experience with provider template redesign and access initiatives
• Experience with workflow redesign and performance improvement initiatives
• Experience working with healthcare operational leadership and cross-functional teams
• Consulting experience supporting multiple healthcare organizations

Success in This Role

• Demonstrate deep expertise in Epic Cadence and patient scheduling operations.
• Identify opportunities for scheduling optimization and patient access improvement.
• Build strong relationships with client stakeholders through effective communication and collaboration.
• Deliver scalable solutions that improve appointment availability, provider utilization, scheduling accuracy, and patient access.
• Support healthcare organizations through ongoing optimization efforts, upgrades, and Epic initiatives.
• Help clients improve key access metrics such as wait times, template utilization, referral conversion, and appointment capacity management.

Hiring Process

• Initial interview (30-45 minutes)
• Panel interview with 3-4 team members
• Comprehensive background screening process