[Hiring] Epic Cadence Analyst @Computer Task Group, Inc

Role Description

CTG is seeking an experienced Epic Cadence Analyst to provide ongoing application support, optimization, maintenance, and troubleshooting for Epic Cadence scheduling workflows. The analyst will partner with operational, clinical, and technical teams to ensure efficient scheduling processes, resolve incidents, implement enhancements, and support system upgrades.

The ideal candidate will possess strong Epic Cadence build and support experience, excellent problem-solving skills, and a commitment to delivering exceptional customer service. Relevant support responsibilities commonly include:

• Incident management
• Template maintenance
• Workflow analysis
• Testing
• Upgrades
• End-user support

Responsibilities include:

• Provide day-to-day support for the Epic Cadence application, including incident resolution, service requests, and system maintenance.
• Analyze, troubleshoot, and resolve complex scheduling and patient access issues.
• Build, maintain, and optimize provider templates, visit types, scheduling workflows, decision trees, and related Cadence configurations.
• Collaborate with operational stakeholders to gather requirements and translate business needs into system solutions.
• Participate in system upgrades, enhancements, testing, and validation activities.
• Develop and maintain application documentation, workflows, and support procedures.
• Support change management and ensure adherence to established governance processes.
• Work closely with other Epic application teams, technical teams, and third-party vendors on cross-functional initiatives.
• Perform root cause analysis and recommend workflow improvements and optimization opportunities.
• Participate in on-call support rotation and provide after-hours support as needed.
• Assist with go-live, post-live stabilization, and ongoing operational support activities.
• Ensure all support tickets and requests are documented and resolved within established service-level agreements (SLAs).

Qualifications

• Epic Cadence Certification (current and active) required.
• Minimum 5 years of Epic Cadence analyst experience supporting healthcare organizations.
• Strong experience with Epic Cadence build, maintenance, optimization, and support.
• Experience supporting scheduling workflows, provider templates, visit types, departments, resources, and decision trees.
• Experience with incident management and ticketing systems such as ServiceNow.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience conducting testing, validation, and workflow analysis.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Requirements

• Participation in scheduled on-call rotation required.

Benefits

• The expected base salary for this position ranges from $125,000 to $130,000.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• A competitive benefit package is also offered.