[Hiring] Epic Patient Access Analyst @the Organization

Role Description

We are seeking an Epic Patient Access Analyst to support healthcare organizations in optimizing patient access operations and enhancing the patient experience through effective use of Epic applications. This role focuses on Epic application support, workflow optimization, system enhancements, issue resolution, and ongoing operational support across Patient Access functions.

• Support Epic Patient Access applications, including Cadence, Prelude, and/or Real-Time Eligibility (RTE).
• Assist in the design, configuration, testing, and implementation of system enhancements.
• Analyze workflows and identify opportunities to improve scheduling, registration, insurance verification, and patient access processes.
• Support issue resolution and system optimization initiatives.
• Collaborate with operational and technical teams to improve efficiency and user experience.
• Participate in patient access and revenue cycle improvement projects.
• Perform Epic build and maintenance activities under established change control processes.
• Create and maintain documentation, including workflows, testing scripts, and build specifications.
• Participate in integrated testing, user acceptance testing (UAT), upgrades, and implementation activities.
• Troubleshoot application issues and assist with root cause analysis and resolution.
• Manage assigned support tickets and enhancement requests.
• Partner with operational and technical stakeholders to gather requirements and support project initiatives.
• Participate in client meetings and provide updates on assigned tasks and projects.
• Support end-user education and workflow documentation efforts.
• Collaborate with Patient Access leadership to improve operational performance and patient experience.
• Support implementation, optimization, and continuous improvement initiatives.

Qualifications

• Active Epic certification in at least one of the following:
  • Epic Cadence Administration
  • Epic Prelude Administration
  • Epic Real-Time Eligibility (RTE)
• 1-3 years of Epic application experience supporting healthcare organizations.
• Experience participating in Epic build, support, testing, optimization, or implementation activities.
• Understanding of Patient Access workflows, including:
  • Appointment scheduling
  • Registration
  • Insurance verification
  • Eligibility verification
  • Coverage validation
  • Patient access operations
  • Referral and authorization fundamentals
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively within project teams.
• Ability to travel approximately 25% (typically one week per month, based on client needs).

Nice to Have Qualifications

• Additional Epic certifications in Cadence, Prelude, RTE, Referrals, or MyChart.
• Experience supporting Epic implementations, upgrades, or optimization projects.
• Experience with workflow redesign initiatives.
• Experience working with Patient Access, Registration, Scheduling, Financial Clearance, or Revenue Cycle teams.
• Healthcare consulting or client-facing experience.
• Knowledge of operational metrics related to patient access and scheduling performance.

Success in This Role

• Develop expertise across Epic Patient Access applications and workflows.
• Support initiatives that improve patient access, registration accuracy, scheduling efficiency, and insurance verification processes.
• Build strong relationships with client stakeholders and project teams.
• Contribute to successful implementation, optimization, and upgrade efforts.
• Help improve key operational metrics, including scheduling accuracy, registration quality, eligibility verification success rates, and patient access performance.

Hiring Process

• Initial interview (30-45 minutes).
• Panel interview with 3-4 team members.
• Comprehensive background screening process.