[Hiring] Epic Analyst @Forrest General Hospital

Role Description

Attend class, complete required testing and projects to obtain and maintain EMR system certifications as required/assigned. The certification process will provide software programming and configuration skills necessary to complete job duties.

• Participates in activities associated with workflow analysis, data collection, database customization, reporting, system testing, and user training to maintain a quality EMR.
• Aids in the responsibility for ongoing support of the EMR, including new installs, software updates, software upgrades, approved projects, and other assigned tasks via the helpdesk system.
• Communicates with clinical/non-clinical staff both written and orally to understand needs and relay status updates related to their requests.
• Follows all policies and procedures while performing job duties.
• Communicates effectively with analysts, team leads, coordinators, and managers to ensure readiness and awareness of efforts to support assigned timelines.
• Evaluates release notes, project scopes, and user-reported requests to develop a build strategy for implementing approved and prioritized assignments.
• Handles multiple assignments in various stages of completion.
• Participates in meetings involving analysts, team leads, coordinators, managers, and operational stakeholders to gather data for assignments.
• Documents all work efforts associated with every assignment in a timely manner and with great detail to support audit reviews.
• Works assignments as prioritized and completes work based on associated timelines, making team leads and management aware of any known obstacles.
• Participates in the timely review and approval of change management requests for the EMR.
• Performs other job duties as assigned.
• If living within a 100-mile radius of campus, must be able to work from a home office setting as a telecommuter unless classified as on-campus status.
• Demonstrates knowledge and skills to communicate and interact appropriately with staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.

Qualifications

• Minimum of Associate Degree preferred, or equivalent work experience required in a healthcare setting.
• Ability to learn new concepts and apply them to daily tasks.
• Detail-oriented, strong analytical, organizational, and problem-solving skills.
• Ability to troubleshoot, investigate, and solve issues related to the technical components of the system.
• One year of work experience in a healthcare setting with demonstrated leadership characteristics is required.
• Some positions emphasize experience in patient care, patient accounts, registration, scheduling, claims, and/or health information management.
• Must have a working knowledge of hospital and/or outpatient operations and be able to use an analytical approach.
• Strong communication skills are required.
• EPIC Certification required within 90 days of employment.

Requirements

• Exceptional oral and written skills are required.
• Ability to perform as a team member, cooperate with others, manage conflict, prioritize multiple tasks, exhibit leadership, and demonstrate self-motivation.
• Must be able to perform assignments for the design and analysis of clinical business needs.

Performance Expectations

• Achieve/maintain one or more Epic Certifications.
• Submit weekly work plans with daily updates on execution status to team leads/manager.
• Task/Ticket documentation effectively represents actions and passes audit review.
• Successfully implement new system functionality to end users.
• Successfully implement resolutions to end-user reported issues.
• Successfully support remote end users and/or support end users remotely.
• Obtain Change Management approval for all build prior to build steps.
• Create Content Management tickets for all approved builds.
• Proactively troubleshoot system issues.