[Hiring] Epic Analyst @University of Miami

Role Description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Analyst – EpicCare Inpatient/ASAP. The Epic Analyst – EpicCare Inpatient/ASAP assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst – EpicCare Inpatient/ASAP facilitates day-to-day application support and resolving application issues.

• Serves as a support contact for application end‐users. Identifies issues and works to resolve them.
• Designs, develops, implements, and maintains the application.
• Supports all phases of testing and document workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Assists with analyzing the impact of information technology in clinical work processes.
• Participates in on-call rotations and support.
• Attends and participates in applicable committees.
• Maintains regular communication with team members and participates in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• Bachelor’s degree in relevant field.
• Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization.
• Epic ClinDoc, Orders, and ASAP Certifications required.
• At least 2 years of Epic build experience preferred.
• Previous operational, project management, and organizational skills preferred.
• Familiarity with clinical workflows preferred.
• Understanding of emergency department workflows and integration points, especially regarding patient movement (ADT) and charging preferred.
• Proficiency in Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel.

Requirements

• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop and train others.
• Proficiency in computer software (i.e. Microsoft Office).
• Commitment to the University’s core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical, dental, tuition remission and more.