[Hiring] Enrollment Leader @GT Independence

Role Description

The Enrollment Leader position is responsible for providing quality and efficient enrollment services to customers through the daily management of a team of employees to include:

• Motivating, recognizing, and rewarding team members
• Coaching, counseling, training, and problem solving

Responsibilities include:

• Leading a team of Enrollment Specialists to ensure the highest quality service in the enrollment process.
• Receiving referrals for new individuals and their employees, determining their level of interest in different enrollment offerings, and scheduling meetings.
• Providing constant and accurate communication to referrers and those being enrolled on the status of enrollments.
• Troubleshooting issues and fielding questions from staff and external customers.
• Ensuring Enrollment Specialists train new participants and their employees on using the GT Caregiver App and other GT Tools.
• Providing daily direction and communication to employees for timely and knowledgeable call handling.
• Evaluating processes and procedures, suggesting methods to improve operations and service.
• Managing employees to ensure efficient and effective work handling.
• Providing regular performance feedback and coaching to team members.
• Ensuring employees have appropriate training and resources to perform their jobs.
• Creating and maintaining a high-quality work environment.
• Assisting the manager with staffing, training, scheduling, and reward/recognition programs.
• Working as a member/leader of special or ongoing projects for area/process improvement.
• Using appropriate judgment in upward communication regarding department or employee concerns.
• Assisting with documentation and training of the DocuSign program.
• Assisting in developing and preparing operational plans and reports on project status.
• Promoting adherence to and upholding the company’s mission and values.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required
• Associate degree preferred but not required
• At least 2 years of related experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem-solving skills
• Excellent organizational and administrative skills with the ability to meet deadlines
• Ability to balance work pressure with time management skills
• Ability to build positive relationships and communicate with diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

Work Environment

Work is performed in a typical office setting or from a home office.

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

Company Description

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, care about our work, and succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive.

Grow your career with us. Grow your impact with us.