[Hiring] Eligibility Specialist II @State of Florida

Role Description

This position is for an Economic Self-Sufficiency Specialist II and will be in Lee County in the Generic Unit. Some travel may be required.

This is professional work determining initial and ongoing eligibility for social service programs, including:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Qualifications

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

Requirements

• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR An Associate's degree, or higher from an accredited college or university can substitute for the experience.
• OR 60 semester or 90 quarter hours can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Benefits

• Drug-Free workplace.
• All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• Veterans’ Preference for eligible candidates.