[Hiring] EDI Coordinator @A.C. Coy

Role Description

The A.C. Coy Company is assisting a client with a full-time search for an EDI Coordinator role. This individual will be responsible for coordinating and supporting Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and vendors.

Responsibilities include:

• Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness.
• Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources.
• Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment.
• Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor.
• Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems.
• Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays.
• Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes.
• Help evaluate vendor performance, service quality, and opportunities to improve EDI processes.

EDI Operations & Support:

• Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions.
• Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths.
• Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders.
• Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences.

Trading Partner Management:

• Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions.
• Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment.
• Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships.

Business & Technical Coordination:

• Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows.
• Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI.
• Participate in business systems and integration projects where EDI is affected or involved.
• Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment.

Documentation, Monitoring & Reporting:

• Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation.
• Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests.
• Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices.
• Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk.

Qualifications

• 2+ years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field.
• Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems.
• Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding.
• Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources.
• Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams.
• Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them.
• Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills.

Preferred Qualifications

• Experience working with a managed EDI service provider or ASP platform.
• Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999).
• Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT.
• Experience in manufacturing, distribution, retail, or supply chain environments.
• Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms.