[Hiring] ECommerce Operations Specialist @Apria Healthcare

Role Description

The E-Commerce Specialist will be responsible for monitoring and responding timely to merchant account disputes and chargebacks along with manually requesting refunds when electronic refunds are not able to be processed. This position will also assist with reviewing order accuracy, identifying and taking action with potential fraud utilizing appropriate fraud platform and resources, and provide reporting to reflect monthly performance.

The anticipated range for this position is $40-45/hr. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years’ experience in conducting fraud review and/or merchant account oversight.

Requirements

• Strong analytical, strategic thinking, and problem-solving skills.
• Strong relationship builder both within the organization and with external partners.
• Experience with merchant accounts, payment processors and fraud tools.
• Proficient to expert experience with Microsoft® Office Suite (Excel, Word, and PowerPoint).
• English (reading, writing, verbal).
• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
• Must be willing to travel occasionally for training and other ecommerce initiatives (as required).
• Must be willing to work occasional weekends, and holidays from remote office to support launch and critical project timelines.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) Plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short-and long-term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic partner benefits.
• Mental, physical, and financial well-being programs.