[Hiring] E-Commerce Operations Lead @Oceans

Role Description

As the E-commerce Operations Lead, you'll own the day-to-day operational execution of a growing DTC e-commerce ecosystem, with a particular focus on Shopify administration, CRO, data analysis, quality assurance, product management, and cross-functional coordination.

Your success will be defined by your ability to keep the e-commerce operation running accurately and efficiently while proactively identifying opportunities to improve the customer experience and business performance.

• E-commerce & Shopify Operations
  • Own day-to-day Shopify administration across a growing subscription-focused DTC business.
  • Maintain products, bundles, subscription offers, discounts, selling plans, and related configurations.
  • Understand how Shopify and its broader application ecosystem interact.
  • Identify and troubleshoot configuration and workflow issues.
  • Support product uploads and ongoing product management.
  • Maintain accuracy across customer-facing e-commerce configurations.
  • Learn and operate across the broader e-commerce technology stack as required.
• CRO & Experimentation
  • Own the operational execution of the CRO program.
  • Develop and execute structured experimentation plans.
  • Identify opportunities to improve customer journeys and site performance.
  • Originate CRO ideas rather than waiting exclusively for predefined tests.
  • Coordinate experiment implementation with development partners.
  • Monitor experiments and interpret results.
  • Translate findings into practical follow-up actions.
• Data & Reporting
  • Analyze e-commerce and CRO performance data.
  • Produce recurring operational reporting and insights.
  • Identify patterns, issues, and opportunities within site and customer data.
  • Use data to support experimentation and operational decisions.
  • Maintain accurate visibility into relevant e-commerce performance indicators.
• Quality Assurance
  • Conduct rigorous QA across Shopify configurations, subscription plans, discounts, product changes, and CRO implementations.
  • Validate changes before and after deployment.
  • Identify potential customer-impacting issues before they scale.
  • Establish repeatable QA processes and checklists.
  • Investigate discrepancies across interconnected e-commerce systems.
• Development & Agency Coordination
  • Coordinate priorities with external development partners and agencies.
  • Maintain and assign work through project-management systems.
  • Translate operational requirements into clear development tasks.
  • Track open work through completion.
  • Coordinate CRO implementations, fixes, and e-commerce improvements.
  • Ensure dependencies and blockers are surfaced early.
• Cross-Functional Operations
  • Act as an operational coordination point across growth, marketing, brand, creative, development, customer service, fulfillment, and external vendor teams.
  • Maintain context across multiple stakeholders and initiatives.
  • Keep e-commerce projects moving forward without unnecessary dependency on a single individual.
  • Communicate priorities, blockers, and next steps clearly across teams.
  • Participate confidently in calls and discussions with internal and external stakeholders.
• Process & Documentation
  • Document existing e-commerce processes and systems.
  • Reduce reliance on institutional knowledge.
  • Create repeatable operating procedures.
  • Maintain clear documentation as the technology stack and team evolve.
  • Help establish scalable operating practices as the e-commerce operation grows.

Qualifications

• 3+ years of hands-on experience managing e-commerce operations, with meaningful ownership of Shopify and customer-facing e-commerce workflows.
• Real, dedicated hands-on experience administering Shopify, including products, offers, discounts, subscriptions, and related configurations.
• Strong hands-on experience designing, executing, and evaluating CRO or A/B testing initiatives.
• Experience working within a complex, subscription-focused or DTC e-commerce environment.
• Strong analytical capability and the ability to use e-commerce and experimentation data to identify opportunities and support decisions.
• Strong understanding of e-commerce QA and the downstream impact that configuration or implementation errors can have on customers and the business.
• Ability to understand how Shopify applications and interconnected e-commerce systems work together.
• Experience coordinating developers, agencies, vendors, or other external partners.
• Strong written and verbal English communication, with confidence participating in calls and presenting ideas to internal and external stakeholders.
• Exceptional attention to detail and a rigorous approach to validating changes before and after deployment.
• Ability to work independently, prioritize competing initiatives, identify operational issues proactively, and follow work through to completion.
• Ability to work a full 8-hour ET overlap during the required working day.

Benefits

• Remote role with flexible working hours.
• In-person training programs during the first 3.5 weeks.
• Guidance and support from your Operations Manager.