[Hiring] Donation Support Services Coordinator @NFH

Role Description

As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most. This is more than just a job - it's a mission.

What You'll Do:

• Evaluate referrals for potential donors in real time.
• Communicate with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinate logistics for organ, tissue, and eye donations.
• Collaborate with clinical teams to support time-sensitive decision-making.
• Communicate with compassion, clarity, and precision.
• Document and track critical information in fast-paced environments.

Qualifications

• High School Diploma, or equivalent required.
• Associates degree, medical-related certification, or some post-secondary education strongly preferred.
• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable.
• Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.
• Medical Assistant, LPN, or similar preferred.

Requirements

• Excellent communication and critical thinking skills.
• Calm, collected, and detail-oriented - even in fast-paced moments.
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
• Comfort working overnight shifts, weekends, and holidays as needed.
• A passion for serving others - even during life's most difficult moments.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off.
• 401K.
• Life and disability insurance.
• Pet insurance discounts.
• Wellness programs like Calm.
• Education reimbursement.
• Flexible schedules.
• On-the-job training to support personal and professional growth.

Company Description

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.