[Hiring] Documentation & Client Case Specialist @Chern & Co Ltd

Role Description

We are looking for an organized and detail-oriented Documentation & Client Case Specialist to manage client documentation and support cases from the initial request through completion. This is primarily a documentation and case-processing position, rather than a traditional customer support or sales role.

• Collecting and checking client information
• Completing forms
• Requesting missing documents
• Updating case records
• Monitoring deadlines
• Coordinating with internal teams and external service providers
• Keeping clients informed throughout the process
• Recommending additional services when relevant

Full onboarding and training in Irish company formation, accounting, tax, and compliance procedures will be provided.

Qualifications

• At least two years of experience in document-based case management, client onboarding, administration, compliance support, legal support, accounting support, banking operations, insurance, immigration, property transactions, or a similar field
• Hands-on experience preparing, completing, collecting, reviewing, or verifying client documents
• Experience working with personal, identification, financial, or confidential information
• Experience managing several cases simultaneously and tracking each case until completion
• Strong written and spoken English at C1 level
• Experience using CRM or case-management systems such as HubSpot, Zoho, Bitrix24, Salesforce, or similar
• Strong attention to detail and the ability to identify missing or incorrect information
• Excellent organization, follow-up, and deadline-management skills
• Comfortable performing repetitive, process-based administrative work
• Ability to follow established procedures accurately and consistently
• Strong client communication skills and a professional approach
• Comfortable working in a KPI-driven environment
• Reliable employment history and interest in a stable, long-term role

Requirements

• Experience in one or more of the following areas will be a strong advantage:
• Corporate services or company formation
• KYC/KYB, AML, or client onboarding
• Legal, accounting, tax, or compliance administration
• Government forms, official portals, or company registries
• Banking, mortgage, insurance, or financial-services operations
• Immigration or visa case management
• Conveyancing or property transaction coordination
• International B2B client services
• Cross-selling or recommending additional professional services
• Additional languages such as German, Spanish, Chinese, French, or Italian

Benefits

• Gross monthly salary of €1,100–€1,300
• Higher compensation may be considered for candidates with directly relevant corporate services or compliance experience
• Quarterly performance bonus based on cross-selling and upselling results
• Full-time, permanent remote position
• Independent contractor agreement
• 20 paid vacation days, increasing to 30 days after one year
• Professional development budget of up to €500 per year after six months
• Full onboarding and professional training
• Mentorship from experienced specialists
• Career development within a growing international company
• International remote team and long-term employment opportunity

Important

This position is best suited to someone who enjoys structured, detail-oriented work and is comfortable spending a significant part of the day completing forms, reviewing documentation, requesting missing information, updating systems, and following cases through to completion.

If you have not received a response from our team within five working days after applying, please contact us here: t.me/TBstatus_checker_bot

We value every candidate and will ensure that your application status is checked and updated.