[Hiring] Documentation and Business Processes Supervisor @ZIM

Role Description

We are looking for a Doc. & Business Processes Supervisor that will handle the following:

• Working Procedures and Regulations in Shipping (Documentation):
  • Receive regulations from all countries and analyze their local and global implications.
  • Issue working instructions and procedures to the agents.
  • Ensure implementation with counterparties: Country Managers, Regional Customer Service Managers, and Country Customer Service Managers.
  • Write and update Quality Assurance corporate policies.
  • Distribute working instructions and new shipping procedures (including user guides).
  • Maintain the portals and corporate website when relevant.
  • Serve as a worldwide knowledge center for all agencies regarding regulations, compliance, and commercial documentation.
  • Responsible for all Manifest Corrections process implementation, ensuring correct reason code registration and implementing the correct KPI determined by company management.
  • Central Tables updates, writing procedures for correct processes related to the CT and ensuring compliance.
  • Available after office hours (including weekends) for emergency inquiries from worldwide agents in different time zones regarding regulations and work processes.
• Represent Documentation in Projects:
  • Specializing in international regulations with the ability to analyze requirements and impacts (including IT developments) and implement new processes with worldwide agencies.
  • Analyze complex situations between agencies and mediate between parties for a beneficial outcome.
  • Approach all professional parties in and outside the company for guidance and clarifications, such as legal advisors and international shipping organizations (e.g., World Customs Organization).
  • Represent business requirements in all documentation and regulatory issues when working with IT, including the development of ways to implement new developments in the agencies.
  • Design and define needs and write BRDs and requests for IT developments and enhancements.
  • Contribute and verify that all shipping-related issues, procedures, and work instructions are properly addressed in projects.
• Responsible for Bill of Lading:
  • Manage and update all B/L templates (35) of all companies, requiring collaboration with Corporate Legal Advisors and Claims and Insurance Division.
  • Manage template changes with printing suppliers and agencies.
  • Manage the purchase of secure paper used for Original B/Ls to avoid fraud worldwide.

Qualifications

• Bachelor’s Degree - a must
• Minimum 5 years of proven experience in a shipping agency environment, or extensive end-to-end shipping documentation experience - a must
• Demonstrated experience or high-level capabilities in implementing and standardizing processes on a global scale - a must
• Strong business English communication skills, both written and verbal - a must
• Flexibility to provide occasional support outside regular business hours, as required - a must