[Hiring] Senior Quality Professional @ASCRIBE - ASIRUS - SOLID

Role Description

The Senior Quality Professional is responsible for overseeing and advancing quality assurance and quality control processes within the organization. This role involves:

• Managing the production and quality of appraisal work within a defined territory.
• Vetting and onboarding appraisers that meet the quality and service expectations of the organization and clients.
• Negotiating fees with service providers and clients.
• Assigning orders to qualified appraisers.
• Tracking vendors' performance to deliver quality reports on time.
• Ensuring compliance with industry standards.
• Driving continuous improvement initiatives.

The Senior Quality Professional will work closely with the team manager, Chief Appraiser, and various departments to maintain high quality standards and support organizational goals.

Qualifications

• Bachelor's degree. Advanced degrees or certifications (e.g., Six Sigma Black Belt, Certified Quality Engineer) are encouraged.
• Minimum of 7-10 years of experience in quality assurance or quality control roles, with a proven track record of managing quality metrics and driving process improvements.
• Experience in real estate appraisal production and review.
• Experience with Excel or Google Sheets preferred.
• Strong knowledge of quality management principles, methodologies, and best practices, including USPAP, Interagency Guidelines, GSE & HUD requirements, client requirements, and company policies.
• Detail oriented, with excellent analytical and problem-solving skills, and the ability to identify and address quality issues effectively.
• Strong leadership and communication skills, with the ability to work collaboratively with cross-functional teams and influence stakeholders.
• Certified Residential or Certified General Appraisal License required.
• Adaptable and proactive, with the ability to manage multiple priorities and navigate complex quality challenges.

Requirements

• Manage appraisal production and quality within a defined territory, including vetting/onboarding panel appraisers, assigning appraisals, reviewing completed reports, and delivering to the client.
• Assist in developing, implementing, and maintaining team processes and standards to align with industry standards and regulatory requirements.
• Provide appraisal fee and turn-time quotes, negotiating fees with service providers and clients prior to assigning.
• Ensure the effective integration of internal policies and procedures, lender requirements, and client needs into daily operations and processes.
• Identify quality issues, non-conformities, and areas for improvement, and make recommendations on developing corrective and preventive action plans.
• Analyze production and operational processes to identify opportunities for improvement in quality, efficiency, and effectiveness.
• Collaborate with cross-functional teams to make recommendations on process improvements that drive organizational change.
• Communicate regularly with panel appraisers to ensure that panel members are knowledgeable about quality requirements and adhere to established quality processes.
• Provide guidance and mentorship to panel appraisers, peers, and others as required.
• Address customer quality concerns and feedback, working to resolve issues and improve customer satisfaction.
• Build and maintain strong relationships with customer contacts, using their feedback to drive continuous improvement in products and services.