[Hiring] Dispatcher @ReWorks Solutions

Role Description

We are looking for an organised, proactive, and detail-oriented Dispatcher to coordinate non-emergency medical transportation (NEMT) services for patients and members in the United States.

In this role, you will be responsible for:

• Coordinating transportation requests
• Assigning trips to drivers
• Monitoring journeys in real time
• Ensuring that members arrive at their destinations safely and on time
• Acting as the central point of communication between drivers, healthcare facilities, scheduling teams, and other stakeholders

The ideal candidate has experience in dispatch, logistics, or transportation coordination and can think on their feet when schedules change or unexpected issues arise. You should be comfortable working across multiple systems, managing competing priorities, and communicating clearly and professionally in a fast-paced environment.

Qualifications

• Previous experience in dispatch, transportation coordination, logistics, or fleet operations is required.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple trips, requests, and priorities simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Comfortable working with scheduling software, transportation management systems, and digital communication tools.
• Strong attention to detail when reviewing trip information and maintaining records.
• Ability to work independently in a fully remote environment.
• Willingness to work US business hours consistently.

Requirements

• Experience with non-emergency medical transportation (NEMT) operations.
• Familiarity with healthcare scheduling and patient transportation coordination.
• Experience using Zoho Desk, MOVI, PCC, or similar dispatch and transportation management platforms.
• Understanding of driver coordination, trip authorisations, and transportation compliance requirements.
• Familiarity with basic medical terminology and insurance processes.
• Experience communicating with healthcare facilities, medical offices, drivers, or patients.

Key Skills & Competencies

• Attention to detail: Ensuring trip information, schedules, and documentation are accurate.
• Problem-solving: Responding quickly and effectively to unexpected changes and service disruptions.
• Communication: Providing clear updates to drivers, facilities, and internal teams.
• Coordination: Managing multiple moving parts while keeping trips on schedule.
• Customer service: Handling enquiries and concerns professionally and empathetically.
• Adaptability: Adjusting to changing priorities in a fast-paced operational environment.
• Technology proficiency: Learning new systems quickly and confidently navigating multiple platforms.

Benefits

• Fully remote work from South Africa.
• Full-time employment opportunity.
• Consistent working hours aligned with US business operations.
• The opportunity to contribute to essential healthcare transportation services.

Important Recruitment Notice

Fraud Disclaimer: ReWorks Solutions will never request payment during the recruitment process or require candidates to attend in-person office visits. All official recruitment communication will come from a ReWorks Solutions email address. Please contact our team directly if you receive any suspicious messages claiming to represent us.