[Hiring] Dispatch Specialist @Proof

Role Description

A Dispatch Specialist I is the front line of Proof's marketplace. You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers. You negotiate fairly with both clients and servers and learn from every job outcome. Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own.

• Own a territory.
• Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you're assigned.
• Keep jobs moving and own your queue.
• Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up. Meet SLA targets and make the best decision for our clients and the process servers.
• Build relationships with servers.
• Communicate with clients.
• Negotiate fair pricing.
• Document everything.
• Improve as you go.
• Support your peers.
• Use data to learn.

Qualifications

• 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
• Strong verbal and written communication skills.
• Comfortable making outbound phone calls every day.
• Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
• Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines.
• Comfortable in fast-paced environments with frequent change.
• Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides).
• Rapid learner — able to embrace new technology and new procedures quickly.

Requirements

• Bachelor's degree (preferred).
• Experience in dispatch, logistics, or operations (preferred).
• Experience on a marketplace or gig economy platform (preferred).
• Familiarity with business intelligence tools for self-serve analytics (preferred).

Benefits

• Medical, dental, vision, disability insurance, and 401(k) options.
• Flexible Time Off (FTO) and paid holidays.
• Company equipment provided.