[Hiring] Director, U.S. Services @M-Files

Role Description

M-Files Services helps customers implement, run, and get value from the M-Files platform. Our team works across implementation, managed services, enablement, change management, and advisory. The U.S. is our fastest-growing territory, with roughly 25 professionals, and we’re hiring a Director to lead us through the next growth phase.

You will own the U.S. Services business: its P&L, its people, and its relationship with Sales. You’ll report directly to the Global SVP, Services, and work as part of the global services leadership team.

What you’ll do

• Run the regional P&L. Own revenue, margin, utilization, and forecast accuracy for U.S. Services, and know where the numbers are heading before the monthly review.
• Partner with Sales. Work alongside the U.S. sales leadership and account teams on pipeline, scoping, pricing, and deal strategy. Services should help shape deals and be able to deliver what gets sold.
• Lead and grow the team. Manage and develop managers and consultants, and hire ahead of demand. You own recruiting, onboarding, and performance for the region.
• Protect delivery quality. Make sure projects land on time, on budget, and with references. Step in on at-risk engagements and strategic accounts.
• Grow the mix. Expand managed services, advisory, and enablement alongside implementation work, so growth isn’t tied only to project headcount.
• Bring AI into how we work. We are adopting AI quickly in our own delivery and operations. You’ll help the team use it to improve productivity, quality, and margin, and to shape new AI-related service offerings for customers.

Qualifications

• Substantial leadership experience in professional services, consulting, or customer delivery at a software or SaaS company, including direct P&L responsibility.
• A record of growing a services organization while holding or improving margin.
• Experience working closely with sales on pre-sales, scoping, and commercial structure, and the credibility to push back when a deal doesn’t make sense.
• Experience hiring and developing consultants and managers, and handling performance issues directly.
• Comfort with utilization, backlog, and forecasting metrics, and the discipline to act on them.
• Strong communication with customers, executives, and a distributed team.

Requirements

• Nice to have hands-on experience applying AI to services delivery or internal operations, with real results rather than just tool exposure.
• Background in enterprise content management, information management, or document-heavy workflows.
• Experience in regulated industries such as financial services, insurance, or the public sector.
• Experience with managed services or recurring revenue service models.
• Experience leading teams across multiple time zones or countries.

Benefits

• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employee's contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)
• As a remote-enabled company, our employees enjoy the flexibility to establish their own life/work balance.