[Hiring] Director, Solutions Engineering @Grafana Labs

Role Description

As the Director, Solutions Engineering, East for Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will be asked to be a cultural flag carrier for the organization and embody what strong partnership and collaboration looks like across AE and SE roles. You will help grow the East SE organization to 20+ SEs and ensure we are prepared to scale the SE org across multiple products, industries, segments, and GTM motions.

Paired with 3 Sales RVPs, 9 Sales RSDs, 47 AEs, 4 SEMs, and 25 SEs, you will help evolve repeatable processes, playbooks, job architectures, enablement, and other programs needed to achieve this scale and increase win rates. You will be expected to be a thought leader, internally and externally, and ensure that feedback from the field makes its way into the product and GTM strategy. Our ideal candidate is someone who is passionate about getting personally involved and helping to drive opportunities alongside the VP of Sales counterparts.

Key Responsibilities

• Culture carrier who values the team over the individual and values getting to the right answer is more important than being right.
• Help to drive and advise on key opportunities alongside the VP of Sales.
• Defaults to teamwork and collaboration; strong cross-functional relationship builder.
• Sensitivity and appreciation for open source and the bottom-up motion.
• Willing, excited, and able to engage with customers strategically.
• Flexible, but not afraid of a healthy debate -- brings a strong point of view, but open to considering alternatives.

Qualifications

• Ideally Located on the East Coast of the US.
• At least 2 years of experience in 2nd line SE leadership.
• Experience scaling teams to over 30+ employees.
• Proven success working in a fast-paced, high growth startup environment.
• Experience working in open source, developer-centric GTM motions, or observability.
• Extensive experience with complex, enterprise sales.

Requirements

• In the US, the OTE compensation range for this role is $280,000 - $357,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.
• Benefits include equity, bonus (if applicable) and other benefits listed here.
• Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.