[Hiring] Director, Security and Risk Services @ServiceNow

Role Description

The Team

As part of Delivery Excellence, our Security and Risk Services team empowers enterprises to build resilience and strengthen their operational and security posture across their most critical risk and compliance domains. We partner closely with customers to drive security adoption, risk mitigation, compliance excellence, and demonstrable business value through our Security and Risk product portfolio.

The Role

As Director, Security and Risk Services (Americas), you will lead services delivery execution for Security and Risk customers across the US and Canada. You will manage senior-level technical consultants and Business Process Consultants (BPCs) to deliver transformative solutions while driving key strategic initiatives. You will be instrumental in expanding the ServiceNow Security and Risk footprint, ensuring delivery excellence, nurturing deep customer relationships, and maximizing customer value realization in the security and risk domain.

What you'll do:

• Strategic leadership & security innovation
  • Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives and customer implementations.
  • Partner with the Acceleration & Modernization (A&M) team to lead programmatic rollout of AI-powered security and risk automation capabilities.
  • Partner with Director of Security & Risk, Practice leader to develop and execute a comprehensive business plan for Security and Risk Services across the Americas.
  • Work with Product Excellence (PEx) to drive global standards on best practice development, adoption, and new product introduction (NPI) in the security and risk domain.
  • Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Security and Risk Services portfolio.
  • Stay informed of security trends, regulatory landscape changes, and emerging risk management opportunities.
• Customer success & delivery excellence
  • Provide active, visible leadership to your team of technical consultants and BPCs, fostering a high-performance and customer-centric delivery culture.
  • Build and maintain strong executive relationships with key customer stakeholders.
  • Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally.
  • Engage with senior customer leaders to shape security and risk transformation roadmaps.
  • Monitor key delivery metrics and team performance, using insights to improve operational efficiency.
  • Travel up to 40% annually based on business and customer needs.
• Cross-functional collaboration & ecosystem leadership
  • Drive collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations.
  • Lead strategic alignment with ServiceNow technology and implementation partners.
  • Mentor and guide ServiceNow Security and Risk consultants and partner ecosystem resources.
  • Engage with industry communities and regulatory bodies to represent ServiceNow.

Qualifications

• 12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance.
• Extensive consulting experience within global, enterprise-scale organizations.
• Deep understanding of the security and risk management landscape, including ServiceNow platform capabilities.
• Demonstrated expertise leading and scaling technical consulting teams and delivery organizations.
• Proven ability to manage complex customer engagements and strategic transformation initiatives.

Requirements

• Proven ability to consult, influence, and establish credibility with executive-level stakeholders.
• Exceptional people leadership skills, including coaching, mentoring, and talent development.
• Ability to lead and inspire teams toward common goals and outcomes.
• Dedication to customer success, delivery excellence, and continuous improvement.

Benefits

• Flexible or Remote work persona options.