[Hiring] Director, Professional Services & Consulting @Zscaler

Role Description

We are seeking an experienced Director of Professional Services & Consulting – Public Sector to lead and scale our mission-critical professional services delivery practice across US Federal, State, Local, and Education (SLED) customers. Reporting to Customer Success & Professional Services leadership within Zscaler US Government Solutions, LLC, you will direct a high-performing organization of technical architects, engagement managers, and deployment consultants. In this role, you will champion an AI-native enterprise culture, driving service delivery excellence, accelerated time-to-value, services P&L management, partner enablement, and seamless alignment with federal Zero Trust modernization mandates including OMB M-22-09 and NIST SP 800-207.

What you'll do (Role Expectations)

• Lead, mentor, and expand a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments.
• Oversee complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies, ensuring deployments are executed on time, within scope, and aligned to rigorous mission requirements.
• Manage regional capacity planning, resource utilization, billable margin, and backlog retirement while partnering with FP&A and Operations to forecast revenue and headcount needs accurately.
• Serve as the senior escalation point for public sector customer leadership and strategic Federal System Integrators (FSIs), resolving delivery roadblocks and fostering trusted executive relationships.
• Align delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards while collaborating with systems integrators to scale ecosystem delivery capacity and quality.

Who You Are (Success Profile)

• You act like an owner by taking full accountability for mission outcomes and delivery excellence, moving fluidly between strategic organizational planning and operational deep dives.
• You are customer-obsessed, bringing deep empathy for government agency missions to ground every engagement decision in solving real-world security challenges and ensuring sustainable customer success.
• You are a high-trust collaborator who fosters an open, transparent environment, actively giving and receiving candid feedback to develop talent and achieve shared goals across matrixed teams.
• You champion simplicity with a gift for taking complex architectural and regulatory challenges and translating them into clear, actionable roadmaps and high-velocity execution.
• You thrive in dynamic environments, leading with composure, agility, and decisiveness when navigating intricate government procurement cycles, agency requirements, and organizational change.

What We're Looking for (Minimum Qualifications)

• Demonstrated ability to leverage modern AI tools and technologies to drive workflow efficiency, delivery execution, and operational productivity.
• 10+ years of progressive experience leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations within enterprise software, cloud networking, or cybersecurity.
• 5+ years of direct people-management experience leading people managers, senior technical consultants, and engagement leads.
• Proven track record managing professional services delivery P&Ls, utilization, margins, and capacity models in excess of $15M+ annual services run-rate.
• In-depth understanding of the US Public Sector landscape, including federal procurement nuances, prime/subcontractor ecosystems, and compliance standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG.
• US Citizenship required with an active US Government Top Secret security clearance (or active within the past 24 months).

What Will Make You Stand Out (Preferred Qualifications)

• Experience implementing AI-driven delivery frameworks, predictive analytics, or automation methodologies to optimize professional services operations and public sector outcomes.
• Deep technical familiarity with SASE, SSE, Zero Trust Network Access (ZTNA), secure web gateway (SWG), and cloud workload protection architectures.
• Industry certifications such as CISSP, CISM, PMP, or equivalent enterprise cloud security credentials.
• Demonstrated experience developing and monetizing new service offerings, packaged migration accelerators, and partner-led delivery programs.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!