[Hiring] Director of Tech Ops & IT @TuneIn

Role Description

Our engineering teams build and operate highly available, globally distributed systems that power one of the world's largest live audio platforms. We're looking for a technical leader who is excited about operating reliable infrastructure at scale while enabling engineers to move faster through automation, modern tooling, and operational excellence.

TuneIn is looking for a Director of Tech Ops & IT to lead the teams and technologies responsible for our production infrastructure, cloud operations, site reliability, infrastructure automation, corporate IT, and internal technology services.

We are looking for an experienced technology leader to own TuneIn's cloud platform, including infrastructure security, observability, operational excellence, maintenance, and cost optimization. This role also leads key aspects of our corporate IT function, including technology governance, incident response, and vendor management. You'll manage engineers supporting both cross-functional platform capabilities and embedded engineering teams aligned to key business initiatives.

You'll lead a multidisciplinary team of seven direct reports across Infrastructure Automation, Tech Operations, Security, and Corporate IT.

This role is ideal for someone who enjoys building high-performing teams, driving operational maturity, improving engineering productivity, and balancing long-term strategy with hands-on technical leadership.

Qualifications

• 10+ years of experience in infrastructure engineering, cloud operations, platform engineering, site reliability, or technical operations.
• 5+ years of engineering management experience leading technical teams.
• Experience operating large-scale production environments on AWS.
• Deep expertise with Kubernetes, containerized infrastructure, Infrastructure as Code (Terraform and/or Pulumi), and modern CI/CD platforms.
• Strong understanding of observability platforms including Datadog, Prometheus, Grafana or similar technologies.
• Experience leading incident response, operational excellence programs, disaster recovery planning, and production reliability initiatives.
• Strong knowledge of networking, IAM, cloud security, and distributed systems architecture.
• Experience managing enterprise IT environments including identity management, endpoint management, SaaS ecosystems, and employee technology.
• Proven ability to drive automation, improve engineering productivity, and reduce operational complexity.
• Experience balancing reliability, performance, security, and cloud cost optimization.
• Excellent communication skills with the ability to work effectively across technical and non-technical stakeholders.
• Hands-on technical background with the credibility to guide architectural decisions while empowering engineers to execute.

Requirements

• Professional fluency in English is required for this role.

Benefits

• Coverage of premium health plans for employees and eligible dependents, including dental and vision plans.
• Paid parental leave.
• Flexible PTO policy.
• Wellness stipend.
• Technology stipend.
• Individual training and educational spending.
• WFH one-time stipend.