[Hiring] Director of Revenue Operations @ACI Learning

Role Description

Join the ACI Learning Adventure! Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

What You'll Do

• Lead Revenue Operations across the full revenue lifecycle, from pipeline to renewal.
• Run weekly pipeline reviews and ensure reps follow the sales process.
• Maintain clean CRM data and collaborate with Sales, Marketing, Finance, and Customer Success.
• Set and enforce operating standards for Sales and Customer Success.
• Own revenue forecasting and pipeline health reporting.
• Manage core SaaS metrics: ARR, GRR, NRR, churn, expansion, CAC, LTV, and pipeline coverage.
• Build board-ready revenue reporting with Finance.
• Oversee renewal forecasting, churn and expansion reporting, and Sales-to-CS handoffs.
• Define the end-to-end revenue process from lead to renewal.
• Work with Marketing on lead scoring, routing, and lifecycle stages.
• Build an attribution model that Sales and Marketing trust.
• Partner with the VP of Enterprise Applications to ensure tool adoption.
• Implement AI and automation across forecasting, deal inspection, account research, and reporting.
• Build annual territory, quota, and headcount models with Sales, Customer Success, and Finance.
• Design variable compensation for quota-carrying roles.
• Model plan cost and payout scenarios and track attainment and comp cost of sale.

Qualifications

• 10+ years in Revenue Operations, Sales Operations, or a similar function.
• Experience building a RevOps function from scratch.
• Experience supporting a business in the $25M to $100M ARR range.
• Deep familiarity with SaaS unit economics.
• Working knowledge of Salesforce and HubSpot.
• Experience designing and modeling variable comp plans for Sales and CS teams.
• Ability to turn complex data into a clear story for an executive audience.
• Experience with both high-velocity SMB sales motions and enterprise and channel motions.
• A track record of influencing across functions without direct authority.

Requirements

• Salesforce Certified Administrator credential (strongly preferred).
• Higher education or edtech experience.
• Comfort building things that don’t fully exist yet.

Benefits

• Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
• Four weeks of paid parental or medical leave.
• Flexible PTO policy, sick time, and eight paid holidays.
• 401(k) retirement plan.
• One free course each year after 90 days.
• Tuition assistance to support continued education and professional growth.