[Hiring] Director of Revenue Operations @Smartcat

Role Description

Help build, run, and improve the systems and processes that power Smartcat's go-to-market organization — spanning both pre-sale and post-sale motions — using AI as a core part of how you work to accelerate analysis, automate workflows, and improve decision-making across the customer lifecycle.

Outcomes

• Partner with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion.
• Use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work.
• Deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions.
• Support selected systems, process, or commercial initiatives — such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling — based on current priorities.
• Lead cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement.
• Help shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths.

How You'll Ramp

• By Day 30:
  • Learn Smartcat's GTM systems, tech stack, and current operational priorities across pre-sale and post-sale motions.
  • Meet with GTM leaders and frontline teams to understand existing operational gaps and pain points.
  • Get oriented in the CRM and reporting infrastructure you'll be working within.
• By Day 60:
  • Be actively contributing to at least one focused initiative (e.g., CRM improvement, Deal Desk, territories, or data quality).
  • Start identifying and building AI-assisted workflows to reduce manual work on a specific process.
  • Be delivering reporting or analysis that GTM leaders are using in planning or forecasting conversations.
• By Day 90:
  • Be leading a cross-functional project independently, from problem definition through implementation and adoption.
  • Have a clear point of view on where you can add the most focused, specialized value going forward.
  • Be a trusted operational partner to GTM leaders across at least one full stage of the customer lifecycle.

Qualifications

• 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment.
• Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion.
• A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change.
• Strong practical fluency with generative AI and automation tools — identifying high-value use cases, building AI-assisted workflows, evaluating outputs critically, and helping others adopt new capabilities responsibly.
• Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations.
• Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations.
• Experience working across a modern GTM technology stack (e.g., Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms) — expertise in every category isn't expected.
• A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution.
• Strong problem-solving, prioritization, communication, and stakeholder-management skills.
• Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption.
• Experience implementing AI-enabled workflows, GTM systems, or cross-platform automations is a plus.

Benefits

• A global, connected team across 30+ countries with remote-friendly roles.
• Be part of an AI Native Organization that encourages innovation and the use of AI across all areas.
• Join a company reshaping the $100B multilingual content industry with an AI-powered platform.
• Be part of a team growing at 130% YoY, transitioning from a post-Series C startup to exceeding $100M in ARR and $1B in valuation.

Smartcat Culture Code

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.