[Hiring] Director of Professional Services @Seeq

Role Description

Leads Seeq’s customer delivery function across Europe, the Middle East, and Africa (EMEA), helping process manufacturers turn operational priorities into deployed, adopted solutions on the Seeq Industrial AI Platform. The organization delivers outcomes across Oil & Gas, Chemicals, Pharma, Power, Semiconductors, and other process industries through implementation, integration, validation, and advisory services.

The Director owns the EMEA Professional Services strategy, operating model, and P&L, and builds a high-performing regional team that can implement complete, scalable customer solutions—including AI-enabled and agentic workflows—grounded in process data, domain context, and measurable business outcomes. You will build and lead the Professional Services organization in EMEA, standardize delivery methodologies and packaged offerings, and drive cross‑functional alignment with Sales, Customer Success, Support, Product, and Finance.

• Own Professional Services strategy in EMEA, including operating model, sales, and P&L (bookings, revenue, margins, cash flow); deliver predictable quarterly performance.
• Build and scale an EMEA Professional Services organization spanning implementation, solution architecture, data engineering, AI engineering, and project/program management.
• Establish standardized delivery methodologies and packaged offerings tailored to process industries (e.g., utilities/energy optimization, asset health, golden batch, yield/throughput, emissions monitoring, deviation/RCA, digital operator workflows). Connect each engagement to customer-defined operational and business measures of success.
• Drive forecasting and capacity planning (hiring, subcontractors, partners), optimizing utilization, realization, attach rate, rates, and delivery mix.
• Partner with Sales and Solutions Consulting on scoping, SOWs, pricing, and deal reviews; improve win rates and deal quality while reducing delivery risk (fixed‑fee and T&M).
• Drive demand for Professional Services in EMEA through collaboration with Sales and Customer Success Teams.
• Collaborate with Customer Success, Support, and Product to ensure seamless handoffs, measurable adoption, and scale‑out from pilot to multi‑site/global rollout.
• Build and manage a partner ecosystem (industrial SIs, EPCs, OT vendors, regional specialists); define enablement, certifications, QA, and a blended delivery model.
• Implement and mature PS tooling and analytics (PSA, CRM, project accounting) for visibility into pipeline, backlog, profitability, resourcing, delivery health, and outcomes.
• Define and enforce delivery governance (executive steering, change control, risk/issue management, escalation handling, lessons learned), with attention to safety and operational continuity.
• Establish delivery practices for evaluating and validating AI-enabled solutions in their intended process-manufacturing context, including data and documentation readiness, repeatability, security and access considerations, operational fit, and clear ownership for ongoing use.
• Launch continuous improvement and automation (templates, accelerators, validated integrations, migration/upgrade playbooks) to improve speed, quality, and margin.
• Serve as executive sponsor for strategic accounts; represent Services in key customer meetings, steering committees, and executive QBRs.
• Represent Professional Services in EMEA on the Customer Success Leadership Team.
• Drive demand for EMEA Professional Services by helping account teams connect customer priorities to practical Industrial AI use cases, articulate expected outcomes, and identify a credible path from an initial engagement to wider adoption.

Qualifications

• 10+ years in Professional Services or Consulting for enterprise SaaS, industrial software, or AI; 5+ years leading multi‑region/global delivery teams.
• Proven ownership of a Services Division with consistent achievement of revenue, margin, utilization, and delivery KPIs.
• Deep experience designing and governing complex delivery programs in process manufacturing, including repeatable offerings that take analytics and AI-enabled solutions from use-case discovery through implementation, adoption, and scale.
• Strong familiarity with process/OT data and control layers: data historians, DCS/SCADA, MES/LIMS, batch records.
• Expertise in scoping/SOWs, sales, pricing, change control, and project accounting for greenfield and brownfield plants across on‑prem, hybrid (including air‑gapped), and cloud deployments.
• Operational rigor with PSA/CRM and project accounting tools; data‑driven approach to resourcing, pricing, and portfolio management.
• Strong cross‑functional leadership with Sales, CS, Support, Product, and Finance; executive presence with operations, engineering, IT/OT security, and quality/compliance stakeholders.
• Experience leading the delivery of AI-enabled, advanced analytics, or agentic solutions for enterprise customers, ideally in process manufacturing or other complex industrial environments.
• Exceptional people leadership: recruiting, coaching, succession planning, and building inclusive, high‑performance teams across time zones.

Requirements

• 10+ years in Professional Services or Consulting for enterprise SaaS, industrial software, or AI; 5+ years leading multi‑region/global delivery teams.
• Proven ownership of a Services Division with consistent achievement of revenue, margin, utilization, and delivery KPIs.
• Deep experience designing and governing complex delivery programs in process manufacturing, including repeatable offerings that take analytics and AI-enabled solutions from use-case discovery through implementation, adoption, and scale.
• Strong familiarity with process/OT data and control layers: data historians, DCS/SCADA, MES/LIMS, batch records.
• Expertise in scoping/SOWs, sales, pricing, change control, and project accounting for greenfield and brownfield plants across on‑prem, hybrid (including air‑gapped), and cloud deployments.
• Operational rigor with PSA/CRM and project accounting tools; data‑driven approach to resourcing, pricing, and portfolio management.
• Strong cross‑functional leadership with Sales, CS, Support, Product, and Finance; executive presence with operations, engineering, IT/OT security, and quality/compliance stakeholders.
• Experience leading the delivery of AI-enabled, advanced analytics, or agentic solutions for enterprise customers, ideally in process manufacturing or other complex industrial environments.
• Exceptional people leadership: recruiting, coaching, succession planning, and building inclusive, high‑performance teams across time zones.

Benefits

• Salary - 130,011 EUR
• Unlimited PTO
• Internet and mobile phone reimbursements
• Vacation bonus program
• Generous home office allowance
• The best co-workers (we've analyzed the data, so we know it's true.)
• Pet-friendly workspace (your dog will be so happy to have you home)
• You love your job!