[Hiring] Director of Mortgage Operations @McGowan Mortgages

Role Description

We're hiring the person who takes complex files off the owner's plate for good. You'll own complex files end to end:

• Diagnose the problem
• Make the call
• Explain it to the borrower and realtor so it actually lands

The business should run at full speed when the owner is at an event or out of the office.

Qualifications

• 5+ years in mortgage: senior LO, ops manager, or senior processor/underwriter who has also sold
• Deep in agency (Conv/FHA/VA) guidelines
• Working knowledge of Non-QM/DSCR
• A calm, clear communicator who can make a confused borrower say "that makes sense"
• Decisive and resourceful; you don't need permission to solve a problem
• NMLS licensing required

Requirements

• Complex-file decisions: structure, program fit, conditions, DTI/funds problems, and escalations
• Client and realtor "put out the fire" conversations, from tough news to rate shopping and objections, turned into retained loans
• Day-to-day leadership of our LOAs and processors: priorities, coaching, accountability
• Spotting a problem before the client feels it, and fixing the process behind it

Benefits

• Pay: $75,000–$95,000 base plus performance bonus, depending on experience
• Remote, with Central/Eastern hours