[Hiring] Director, Healthcare Delivery Center @Computer Task Group, Inc

Role Description

CTG is seeking an experienced Director to lead our Healthcare Delivery Center. Reporting to the Vice President of Healthcare, the Director, Healthcare Delivery Center will lead the strategy, design, build-out, and scaling of a modern healthcare delivery center that improves client outcomes, expands delivery capacity, strengthens gross profit performance, and establishes scalable managed services capabilities for healthcare clients.

This leader will establish a differentiated delivery model that combines healthcare industry expertise, standardized methods, technology enablement, AI-driven productivity, scalable talent structures, and managed services operating discipline to deliver services consistently and efficiently across multiple clients.

A core expectation of the role is experience establishing and growing healthcare managed services, ideally with Epic EMR, including:

• Epic upgrade support
• Epic application support
• Epic deployment and optimization
• Nova Note processing and governance
• Related operational services

The role is responsible for creating and operationalizing a healthcare delivery center strategy that:

• Improves margin performance
• Embeds measurable outcome-based delivery
• Develops repeatable commercial and pricing models
• Strengthens healthcare-specific capabilities
• Supports CTG’s ability to deliver Epic and broader EMR services through a scalable managed services model

The Director will work cross-functionally across:

• Client Partners
• Solutions Architects
• Vendor ecosystem
• Technology Service Line leaders
• Security teams
• Microsoft Business Line
• Finance
• Executive leadership

to build a delivery organization that is scalable, operationally disciplined, commercially relevant, and aligned to the evolving needs of healthcare clients.

Qualifications

• Bachelor’s degree required; advanced degree in business, healthcare administration, public health, or a related field preferred.
• 10+ years of leadership experience in healthcare delivery, hospital operations, consulting, managed services, transformation, EMR services, or a related environment.
• Demonstrated success building, scaling, or transforming delivery organizations, shared services, capability centers, or managed services models, preferably in healthcare technology or enterprise application services.
• Experience establishing and growing managed services offerings, ideally with Epic EMR, including service design, transition, governance, staffing, SLAs, performance management, continuous improvement, and commercial model alignment.
• Experience deploying, upgrading, optimizing, or supporting Epic in hospital or health system environments; experience with Epic upgrade governance, application support, testing, release readiness, or Nova Note processing is strongly desired.
• Working knowledge of leading EMR products and the operational implications of EMR deployment, optimization, integration, testing, and support across complex provider environments.
• Comprehensive understanding of hospital operations, including clinical workflows, revenue cycle, patient access, ancillary services, care delivery operations, compliance, privacy, data governance, and IT operating realities.
• Consulting experience with demonstrated ability to advise clients, shape solutions, manage stakeholder expectations, lead transformation initiatives, and translate business problems into practical delivery models.
• Proven ability to improve delivery economics, profitability, operational performance, and execution consistency.
• Experience implementing standardized delivery methods, governance frameworks, KPIs, service levels, and performance management disciplines.
• Familiarity with AI, automation, digital workflows, analytics, and technology-enabled delivery models.
• Experience designing or supporting commercial models and pricing frameworks tied to delivery value and business outcomes.
• Demonstrated ability to work effectively across Client Partners, Solutions Architects, partner/vendor ecosystems, Technology Service Lines, Security teams, and alliance/business line leaders.
• Strong executive presence and the ability to influence senior stakeholders across functions.

Requirements

• Experience leading or building a healthcare delivery center, global capability center, managed services organization, EMR practice, Epic practice, or shared-service operation.
• Deep Epic EMR experience, including one or more of the following: Epic implementation, deployment, upgrade, application managed services, optimization, testing, training coordination, release management, or Nova Note processing.
• Experience applying AI, automation, workflow orchestration, or digital tools to improve delivery efficiency in healthcare or other regulated industries.
• Background in healthcare consulting, hospital operations improvement, Epic advisory services, EMR transformation, or large-scale healthcare technology transformation.
• Experience with outcome-based delivery, value-based service constructs, SLA-based managed services, or performance-linked commercial models.
• Strong understanding of healthcare workflow, compliance, privacy, cybersecurity, interoperability, and data governance considerations.

Benefits

• Competitive salary range from $150,000 to $325,000 based on relevant skills, training, experience, education, market factors, and applicable licensure or certifications.
• Comprehensive benefits package offered.

Company Description

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.

Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.

We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.