[Hiring] Healthcare Digital Workplace & End User Services Senior Director @NTT DATA Services

Role Description

Lead the transformation of End User Services across a large healthcare environment, driving a modern, AI-powered Digital Workplace that improves clinician and employee experience, productivity, service quality, and operational resilience. This executive will define and execute the strategy for Service Desk, End User Computing, Collaboration Services, Digital Experience Monitoring, and AI-enabled support, ensuring technology services are aligned to the needs of healthcare caregivers and business users.

Key Responsibilities

• Lead End User Services transformation strategy and roadmap.
• Modernize Service Desk, End User Computing, Collaboration, and Field Services.
• Drive AI adoption through intelligent triage, virtual agents, automation, and self-healing support.
• Improve employee and clinician experience through Digital Workplace and Digital Employee Experience (DEX) initiatives.
• Implement persona-based IT services tailored to clinicians, caregivers, and administrative staff.
• Leverage endpoint monitoring, experience analytics, and productivity insights to proactively improve service performance.
• Enhance service reliability, operational efficiency, and user satisfaction through automation and observability.
• Partner with executive stakeholders to deliver measurable business and technology outcomes.

Qualifications

• 8+ years of healthcare industry experience.
• 10+ years proven leadership in End User Services, Digital Workplace, and IT Operations.
• 8+ years experience leading large-scale workplace transformation programs.
• 3+ years of expertise in AI Operations (AIOps), automation, digital experience monitoring, and modern support models.
• Strong executive presence and customer-facing leadership skills.

Ideal Candidate Profile

A visionary End User Services leader with deep healthcare expertise who can transform traditional IT support into an intelligent, proactive, and persona-centric digital workplace that enhances clinician productivity, employee experience, and patient care outcomes.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.