[Hiring] Director, Global Real Estate Transaction Services @RTX

Role Description

The Director of Global Transaction Services serves as the enterprise owner of real estate transaction delivery. As Global Transaction Services lead, this individual governs the company’s worldwide real estate transaction management capability across office, industrial, R&D, and specialized assets. This role owns the transaction services platform including process, standards, performance, and third-party delivery, ensuring transactions are executed consistently, efficiently, and in alignment with enterprise strategy. The role balances strategic oversight, operational rigor, and continuous improvement to deliver speed, cost efficiency, and risk control at scale.

• Manage the global transaction services platform, including governance, operating model, and delivery standards.
• Standardize transaction processes, playbooks, templates, and controls across regions to ensure consistent execution from demand intake to lease administration handoff.
• Act as a trusted advisor to functional partners (finance, legal, risk, EH&S) and assume accountability for transaction outcomes.
• Oversee transaction services reporting, including KPIs, metrics, Control Tower support, cycle time, savings, and risk indicators, while ensuring data integrity and alignment across systems.
• Govern and manage the performance of the global transaction management partner, including SLAs, KPIs, and contractual commitments through regular reviews and issue resolution.
• Provide commission guidance, oversee commission structures for compliance and alignment, and resolve disputes in partnership with finance and legal.
• Proactively address performance gaps, resource misalignment, and delivery risks, escalating issues as necessary to protect execution quality and responsiveness.
• Drive continuous improvement in transaction services through initiatives that enhance execution speed, cost efficiency, risk mitigation, data quality, and global standardization.
• Leverage technology, analytics, and automation to modernize transaction delivery, ensuring flexibility for market-specific needs.
• Travel up to 20-30% as required.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 14 years prior relevant experience, or an advanced Degree in a related field and minimum 12 years experience.
• 8+ years' experience operating at global scale within a large, matrixed organization.
• 3+ years' demonstrated success governing third-party service providers and holding them accountable to performance standards.
• 3+ years' experience with financial, commercial, risk acumen, lease structures and transaction economics.

Requirements

• Experience building or transforming transaction management platforms preferred.
• Data-driven, process-focused, and continuously improvement-oriented.
• Able to balance speed, rigor, and stakeholder expectations.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.